Business And Policy Support Officer

A unique role with high corporate exposure and career development opportunity.
Apply your organisational and detail-oriented skills and make a difference in a fast-paced, dynamic environment.
$71,689 - $77,464 (plus super, plus RDOs)
A newly created and unique opportunity to work in the engine room of a large regulatory team of compliance officers for a Major Local Government Authority. This is a broad-ranging role with diverse tasks and exposure across the entire directorate and in close connection with senior leadership. This role has it all and will set the pathway for anyone wanting to super charge their career across several corporate disciplines.
A little bit about the role
City of Boroondara is a leader in the Local Government sector and one of the nation’s most liveable municipal councils.
The Business and Policy Support Officer is a multi-disciplined administrator providing key support functions to the department leadership team and to our large team of officers. Situated in Council’s Civic Services department, our purpose is to serve the community and protect the amenity, safety and assets of City of Boroondara.
The Department is fast-paced and dynamic and will keep you on your toes but is supportive and filled with passionate and engaged people that pull together to deliver our service.
Reporting into a member of leadership being the Business and Policy Lead, key aspects of the role include:
Providing first-hand support and assistance to the Business and Policy (BP) Lead through delegation of work priorities as they occur.
Providing first-class customer service when dealing with all stakeholders in a professional and courteous manner.
Supporting senior leadership with key meetings through facilitation, agendas and minutes.
Providing project management support to key departmental projects and continuous improvement initiatives.
CRM management for escalated matters relating to Councillors and the executive.
Data analysis and reporting.
Performing Invoicing including raising purchase orders, receipting goods and maintaining strong financial records.
Triage and allocation of various incoming enquires/reports from the community to various Teams.
Advocacy and quality assurance for the Civic Services Department on key legislative and auditing functions.
A little bit about you
Your skills are the foundation of our success. The skills and experience you bring:
A fun and energetic approach to work that’s outgoing and engaging. You will get to know over 90 different officers in our department alone and your support is greatly needed and appreciated by everyone.
A ‘knack’ and drive for data reporting and analysis to help pickup trends and insights across the department’s activities.
Natural ability to manage personal time, to set priorities and plan and organise own work to efficiently complete tasks or achieve objectives within agreed time frames.
Excellent records management and Microsoft Office skills specifically EXCEL for the creation of spreadsheets and reports. Desired is the ability to produce templates and advanced PowerPoint presentations.
Excellent written and verbal communication skills, including demonstrated ability in writing accurate and comprehensive reports and correspondence.
A sound knowledge or ability to gain the knowledge of relevant Regulations and Council policies.
Relevant experience in a complex customer service/administrative environment both in person and over the phone, including proficiency in financial administration, preferably in local government or other statutory based environments.
Want to know more?
For further information about this opportunity please refer to the Position Description or contact Yvonne Hill, Business and Policy Lead during business hours on 9248 4444 for a confidential discussion.
What sets us apart?
A supportive and friendly workplace culture that values diversity, collaboration and continuous improvement.
Staff benefits such as flexible working arrangements, wellbeing programs, gym and pool memberships
An investment in your ongoing professional development and career growth
Employment requirements
Applicants must have the right to work in Australia.
Preferred applicants will be required to undergo a National Police Record Check and hold a valid Working With Childrens check.
All City of Boroondara employees must be fully vaccinated. Appointment of the successful candidate will be subject to provision of evidence of vaccination status or medical exemption prior to commencement.
How to apply
Please submit your application online by Sunday 3 March 2024, 11:59pm. All applications must be made via the online portal; no applications direct to the hiring manager or from recruitment agencies will be considered.
We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4401 or pcd@boroondara.vic.gov.au to allow us to help in any way we can.
Who are we?
The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner-eastern suburbs of Melbourne. A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals.
We like to challenge the norm and we are investing significantly in innovation and technology improvements in order to provide our customers with an even greater experience and engagement. We are putting our customers at the forefront of what we do with our organisation wide change initiative, the Customer Experience Improvement Strategy (CEIS).
You will be instrumental in driving this change across the organisation using best practice approaches to successfully support us from the now to our desired future state.
With so much going on it’s a great time to join Boroondara!