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Form of workF/T Perm | Flexible location: Lake Illawarra, Shoalhaven region or Warilla
High performing team | Drive change in a complex environment
Career development & learning opportunities
We are seeking a Business Development Coordinator to join our team at Aruma. The primary responsibility of this role is to manage and respond to all Social, Daily Living and Community access enquiries, as well as to support the onboarding process of new customers with a focus on delivering an exceptional customer experience.
The successful candidate will work closely with all departments within Aruma to develop and implement sustainable and financially viable supports that enable individuals to live the life of their choice. In addition to managing existing enquiries, the Business Development Coordinator will be responsible for handling new contemporary support enquiries.
This role is critical to the success of our Business Development team and requires an individual who shares our commitment to providing exceptional customer service. As a member of our Support Service Team, the successful candidate will be expected to uphold our high standards of quality customer service.
As the Business Development Coordinator, you will be responsible for promptly responding to all Social, Community and Daily Living (Non-SIL) support enquiries via phone and email.
You will also arrange meet and greets with support managers and collate onboarding paperwork.
Other key responsibilities include managing a customer pipeline, extracting, and analysing data from multiple sources, and preparing business cases.
You will support the BD team in managing enquiries, establishing greenfield sites, and participating in various Project & Working Groups.
In addition, you will provide administrative assistance to the BD Management team and operations teams as required, including taking minutes.
About you
To be successful in the role of Business Development Coordinator, you must possess exceptional written and verbal communication skills and have a proven track record in project and administrative roles.
Proficiency in Microsoft applications is also essential, as is comprehensive knowledge and understanding of the NDIS and associated bodies such as the DRC.
You should be able to prioritise tasks effectively, meet competing deadlines, and provide high-quality service. Additionally, you should have the ability to provide a solution-based response to outside-the-box enquiries and build and maintain effective relationships with a wide range of stakeholders.
Strong interpersonal skills, excellent computer literacy, and confidence and capability using systems, applications, and technology are also essential.
A related certificate III in Community Services and/or Administration or a similar field is desired for this position.
What we offer
We offer the benefits of flexibility, internal and external professional learning, and development opportunities.
As a charitable organisation, our staff benefit from some Fringe Benefit Tax exemptions through salary packaging up to $15,900 p.a + up to $2,650 p.a on meal & entertainment.
Salary package living expenses (i.e., mortgage, loan, credit card repayments) meal and entertainment (dining out), a car (new or used)
We offer employees and their immediate family members access to a confidential, impartial, and professional counselling service.
Corporate health plans with Bupa.
Culture
People love to work at Aruma because they get the satisfaction of knowing they are Supporting people to live a great life, the life they want, the way they choose. Aruma is also BRAVE. That's what makes us a trailblazer, being part of our team means you need to meet our BRAVE behaviours (Bold, Respectful, Authentic, Value Teamwork, Excellent) Find out more at www.aruma.com.au
Diversity & Inclusion
Aruma is a Child Safe Organisation and an Equal Employment Opportunity (EEO) Employer. To this end, we invite applicants to answer optional questions around Diversity and Inclusion as part of the recruitment process. The information provided will be treated in strictest confidence in accordance with Aruma’s Privacy Policy.
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Aruma's Talent Acquisition Team will not require the assistance of recruitment agencies at this time – thank you. Please note that Aruma will not be responsible for fees relating to unsolicited resumes directed outside of Aruma’s recruitment process.
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