Responsibilities

• Manage the sales and marketing function of the DBS business for ANZ.
• Manage the day-to-day operations of the sales and clinical team including scheduling of procedures and coverage.
• Communicate well and work cohesively with colleagues in the Chronic Pain team to ensure a pool of cross-trained or hybrid team members are available to be able to support cases where required.
• Actively participate in Neuromodulation Leadership Team meetings (typically weekly virtual for 1 hour).
• Support infield coverage of cases for key customers where required.
• Lead Business Development projects to win new customers, defend current business and engage new entrants into the market.
• In conjunction with Supply Chain create and manage an inventory forecast products required including 3rd party products required for surgery.
• Update weekly on sales forecasting, run rates numbers of procedures.
• Create HCP marketing materials and patient education materials as required by the business.
• Support the training and education of the DBS team including the launch of new technology and customer education.
• Support clinical trials and special projects in DBS with key customers.
• Where required support key customers with specific queries on technology.
• Support the identification and selection of 3rd party technologies utilised in surgical cases.
• Mentor and educate others and provides assistance with product/procedural/ patient related questions.
• Provide market analysis using MBS and AIHW data to understand market trends, product and competitor activity.
• Attend company sales meetings as required.
• Some rural, interstate and possibly international travel may be required to fulfil your duties.
• Ensure maintenance of company property/assets.
• Have a sound understanding of, and comply with, the industry (MTAA) the Abbott Code of Conduct and Compliance requirements.
• Handle and document customer complaints according to Field Event Reporting Standard Operating Procedure.
• Knowledge of and commitment to the requirements of the Quality Management System.
• Knowledge of and commitment to Work, Health & Safety responsibilities.
• Perform other related functions and responsibilities as directed by Manager.

Professional Knowledge / Experience, Key Competencies  & Qualifications

Industry Experience

• Demonstrated high competence in DBS science, procedure and patient support.
• Stay at the forefront of all new technology in DBS and CPT.
• Good understanding of the industry process and function; able to convincingly discuss this with customers, as well as internal and external experts.

Key Competencies

Patient Disposition - Demonstrating the traits, inclinations, and outlooks that characterise successful clinical support of patients undergoing surgery.

High-Impact Communication - Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions.

Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.

Initiating Action - Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

Sustaining Customer Satisfaction - Supporting customers during the implementation of sales contracts and throughout the relationship; seeking and taking appropriate actions on customer feedback; resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.

Assignment Management - Effectively controlling one’s sales assignment by allocating appropriate time to priority goals, requirements, and sales opportunities.

Expanding and Advancing Opportunities - Engaging with customers to explore their situations and needs; probing underlying issues that suggest broader solutions; maximizing the productiveness of interactions by monitoring and building on customers’ cues; articulating and promoting a path forward.

Passion for Results - Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement.

Active Learning - Demonstrating zeal for new information, knowledge, and experiences; regularly seeking and capitalizing on learning opportunities; quickly assimilating and applying new information.

Qualifications

• Tertiary qualification in medical, business management field or other related field required.

Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.
In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions for the respective country applicable.
We ask that recruiters respect our internal recruitment process and PSA panel by refraining from contacting us or forwarding unsolicited profiles.