Business Insights Analyst

Who is QAL?

Queensland Airports Limited (QAL) is an accomplished airport operator which owns and operates Gold Coast, Townsville, Longreach and Mount Isa airports – connecting the Gold Coast and northern NSW, along with regional Queensland, to the rest of the country and beyond. We are an Australian-owned company with a vision to create valuable connections, inspire a sustainable future, and be the first-choice gateway for our regions - and a commitment to delivering for the communities where we operate. QAL is formally recognised as a ‘Great Place to Work – Certified’ organisation – currently the only airport operator in Australia with this certification. QAL is dedicated to a target of net zero Scope 1 and Scope 2 emissions by 2030. With strong passenger numbers, terminal upgrades underway - there has never been a better time to join QAL.

What you’ll contribute to:

The Business Insights Analyst will be responsible for collecting, analysing, and interpreting data to help drive business decisions and achieve corporate objectives, including enhancing operational efficiency and continuous improvement. The position will play a crucial role in identifying patterns, trends, and insights within large datasets, and will collaborate with cross-functional teams to gather and analyse data from various sources.

Finance & Capital Manager Cameron, who joined QAL in 2016, shares his unique experience working at QAL:

“At QAL, I work with a diverse group of people who are committed to enhancing the customer experience for the Airport.  We make a difference by working closely with both internal and external stakeholders.  As a business enabling function it’s important that we provide value to other departments, assisting decision making processes to enable better financial outcomes. 

I joined QAL due to location initially, and I stayed because we have a great team. I can take up QAL’s flexible working offerings and this arrangement directly enables me to volunteer coach my kid’s soccer team on two afternoons each week.  I love the game and being able to transfer my passion to my kids, and their teammates, gives me significant personal reward/pride.

In my role, I contribute by bringing both professionalism and humour to our team.  I work closely with several areas of the business; I enjoy the relationships I have with many departments.  QAL has provided me challenging scenarios and significant opportunity to continually learn and grow. It’s a great company (and industry) to be a part of.  We touch on the lives of many people yet strive to continually achieve best commercial outcomes.  The company has strong ethical foundations, the team is hard working and individuals are respected.”

How will you make an impact?

We are looking for an expert communicator and storyteller who has the passion and enthusiasm for turning data into actionable insights. The ideal candidate will have a strong analytical mindset, a curious and collaborative approach to problem-solving, and have experience in developing and maintaining interpersonal relationships with various stakeholders across a business.  

Other desirable traits include a relevant tertiary education, and experience in visualisation software.

Key deliverables/responsibilities include but are not limited to:

• Manage the overall passenger reporting for QAL, to ensure accurate and timely passenger reporting throughout the business. Including preparation of board reports and other documents to senior management and external stakeholders.
• Passenger and capacity forecasting reporting on regular basis.
• Monitor general aviation industry trends and report on significant issues, updating management on changes that impact the QAL Group.
• Identify trends in passenger movements for forecasting and new route development. This will be achieved by using multiple data sets from passenger information to fare data.

What we offer you?

This is an opportunity to be part of a progressive organisation with a great culture and assist in the transformation and growth of the business. Flexible working options are available for all employees. At QAL, we uphold the philosophy that the smooth integration of life and work benefits all. We call it ‘Living Well’.

QAL supports an inclusive approach and values diversity within the workplace. We aim to provide opportunities that allow individuals to reach their full potential regardless of their background, gender, age, work status, religious or cultural identity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

The successful candidate will be required to adhere to QAL’s Drug and Alcohol Management Plan (DAMP, which includes pre-employment Drug and Alcohol Testing and have the ability to obtain an Aviation Security Identification Card (ASIC).