AddressThe Business Operations Manager is responsible for overseeing and managing a team of approx. 18 Executive Assistants. This role involves ensuring that the EAs efficiently meet the needs of their respective clients, maintaining high performance standards, delegating tasks appropriately, and tracking KPIs. The Business Operations Manager acts as a liaison between the EAs and senior management, ensuring smooth communication and effective workflow.
Client Details
Adecco are posting an expression of interest. This role will be on site with one of our most esteemed clients.
Description
- Team Management:
- Supervise and provide leadership to a team of approx.18 Executive Assistants.
- Conduct regular team meetings to ensure alignment and effective communication.
- Client Needs Management:
- Ensure that the EAs are meeting the needs and expectations of their clients.
- Address and resolve any client concerns or issues promptly.
- Foster strong relationships between EAs and their clients to enhance service quality.
- Reporting and Performance Monitoring:
- Develop and implement reporting systems to monitor the performance of the EAs.
- Track and analyse KPIs to measure the effectiveness and efficiency of the team.
- Prepare regular performance reports for senior management.
- Delegation and Task Management:
- Assess workloads and delegate tasks to EAs based on their skills and availability.
- Ensure that tasks are completed accurately and within deadlines.
- Optimise task allocation to maximise team productivity and efficiency.
- Performance Management:
- Conduct regular performance reviews and provide constructive feedback.
- Identify areas for improvement and develop action plans to address them.
- Recognise and reward high performance to maintain team morale and motivation.
- Process Improvement:
- Continuously evaluate and improve processes to enhance team efficiency and service quality.
- Implement best practices and innovative solutions to streamline operations.
Profile
- Education:
- Bachelor's degree in Business Administration, Management, or a related field. Advanced degree preferred.
- Experience:
- Minimum of 5 years of experience in a supervisory or management role, preferably within a corporate environment.
- Proven experience managing a team of administrative professionals.
- Demonstrated ability to drive organisational change and development within a fast-paced environment.
- Skills:
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in task delegation and workload management.
- Analytical skills to track and report on performance metrics.
- Problem-solving skills and the ability to handle conflicts.
- Proficiency in office software and management tools.
- Personal Attributes:
- High level of professionalism and discretion.
- Strong organisational skills and attention to detail.
- Ability to work under pressure and meet tight deadlines.
- Flexibility and adaptability to changing business needs.
- Ability to navigate and work well with various senior executives who may display varied personality traits
Job Offer
- Environment:
- Office-based role with occasional travel as required.
- Hours:
- Standard business hours with flexibility for additional hours as needed.
