Business Process Improvement Lead

Business Process Improvement LeadRetail Home Lending Operations (RHLO) is responsible for the decisioning, fulfilment, settlement and in life servicing of Retail home lending products across CBA and forms part of the broader Retail Operations team.The Operational Excellence Team drives and supports strategic initiatives for RHLO, with the objective of transforming processes to deliver a world-class experience for our customers and operations colleagues. We employ a large toolkit of skills and experience from many industries to partner with business stakeholders to co-create end-to-end process, people and technology future state solutions.Do work that matters Key areas of impact & contribution include:Supporting RHLO businesses to identify and prioritise opportunities to increase capacity, mitigate risks, eliminate errors & rework, and improve the end-to-end customer and colleague experience.Rigorously challenge process, people, and technology designs to ensure we deliver an optimal level of customer experience with effective risk management and complianceLead and /or support strategic improvement projects including, but not limited…
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