Business Service Centre Officer

Position Title Business Service Centre Officer
Employment Type Permanent Part Time
Location Box Hill Hospital
Award Classification Administrative Officers (10) Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025 - Admin Officer Gr 01
Hours (per fortnight) 32.50
Applications from Recruitment agencies will not be accepted
The successful applicant to this position will be required to undergo a pre-employment Police Check.
Position Summary
Business Service Centre Officer

• Rotating Roster - Perm part-time, Reception
• Box Hill Hospital Location
• Busy and dynamic environment

Eastern Health
Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.
About the role
An opportunity exists for a friendly and enthusiastic customer service professional to join the Business Service Centre (BSC).
The BSC is based at Box Hill Hospital and provides 24/7 face to face, telephone and email customer service to both internal and external stakeholders. As the first point of contact for Box Hill Hospital, the BSC team maintain a welcoming and friendly presence at the Main Reception desk for visitors and patients utilising Eastern Health's services. The BSC is responsible for many key systems and processes across the health service, providing a help desk function for staff and patients. You will be working with a friendly and supportive team to provide exceptional customer service, responding to various requests and system faults and completing day to day administrative tasks.
The standard hours are:
Standard Hours Week 1:

• Monday: 14:30-20:00 (5)
• Tues: 14:30-20:00 (5)
• Wednesday/Thursday: Off
• Friday: 13:30-19:00 (5)
• Saturday/Sunday: Off

Standard Hours Week 2:

• Monday: 14:30-20:00 (5)
• Tuesday/Wednesday/Thursday: Off
• Friday: 13:30-19:00 (5)
• Saturday: 7:00-15:00 (7.5)
• Sunday: Off

However, we're also looking for someone who has availability to cover a variety of shifts, which can include day, evening, night, weekend and public holiday shifts. This will also include the ability to cover both planned and unplanned leave.
*Please note that during the first 2-3 weeks, training shifts and times may vary to ensure you have adequate training and support before flying solo.
About you
To be successful in this role you will possess:

• Exceptional customer service skills and previous experience in a customer service role
• An interest in healthcare, previous experience in the health environment would be advantageous but not essential
• A team focus with the ability to work well as part of a diverse team
• Strong computer skills
• An eagerness to learn and develop your skills
• Flexibility to work additional hours would be beneficial
• Excellent communication and organisational skills

Please refer to the attached position description for further details of the role.
Vaccination against infectious disease is a mandatory requirement of this role. An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment.
What we offer
Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range !

• Diverse and engaging career opportunities
• Friendly & supportive team
• Flexible working hours
• Salary packaging options
• Career progression in our teaching hospitals

Next Steps
If you believe you have the ability to make a difference in this rewarding industry, apply today!
Please note:

• All applications must be submitted online via E-Mercury
• All appointments are made subject to a satisfactory Fit2Work Check, where preferred candidates will be required to complete a Criminal History Check at the expense of Eastern Health.
• You must have Australian work rights to apply for this position.
• Recruitment agency applications will not be accepted.

Eastern Health is a child safe organisation, committed to promoting the wellbeing and cultural safety of Aboriginal children, children with disabilities and all children in their diversity.
Eastern Health is committed to creating a diverse and inclusive environment that welcomes and values all people. We recognise that diversity is essential in ensuring Eastern Health provides the best service to its consumers.
Aboriginal and Torres Strait Islander peoples, women, those from the LGBTIQ+ community, people living with disability and those from a culturally and linguistically diverse background, are strongly encouraged to apply. Those seeking support in submitting an application are welcome to contact the hiring manager listed or feel free to contact the .
Values in Action: Respect for all | Safe always | Partnering in care | Learning and improving every day
**Please note applications will be screened upon receipt and advertising may close prior to the closing date.**
Selection Criteria Essential: Customer service focus • Ability to work calmly under pressure whilst handling high volume help desk requests and phone traffic in a responsive, courteous and professional manner • Empathy and a 'can do' attitude in response to customer enquiries and requests for assistance • The ability to establis
Desirable: ? Previous experience in the medical or health sector highly regarded ? Understanding of medical terminology or experience working within the medical industry ? Previous reception and/or help desk experience in a large organisation
Contact Person VICTORIA HOCKING
Contact Number (03) 9975 6133
Closing Date 23/01/2024
Position Description Eastern Health Position Description - BHH BSC Officer (1).pdf
Application Guide
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Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.