Business Support Hub Coordinator

Smart Talent is delighted to assist the Western Australian Indigenous Tourism Operators Council (WAITOC) in searching for a Business Support Hub Coordinator. Based in Broome, this Maternity Leave Cover role will be effective to 30 June 2025 with a possibility for extension.
The Role
The purpose of this role is to provide administrative support to Aboriginal tourism businesses, to facilitate streamlining operational procedures, and to allow capacity growth and delivery of a stronger, diverse product to the market.
This role will:-

• Assist established businesses with identifying limitations within their current administrative procedures, while identifying business capacity and highlighting potential outcomes.
• Assist new businesses in establishing effective, safe and streamlined administrative procedures.
• Implement and assist with strategies for managing the administrative workload.
• Assist in providing access to support, training and capacity-building to allow growth within the business.
• Assist members with deploying online booking systems.
• Answer enquiries from industry and trade stakeholders in conjunction with business operators participating in the Hub.
• Aid in developing future Hub services if and when the industry demands.

Key Result Areas and Duties

Administration

• Under the direction of the Membership and Business Development Manager, complete the day-to-day operations of the Business Support Hub.
• Where possible, identify gaps in operational service and develop/address them as required.
• Maintenance of the organisation's CRM system (Hubspot) and other organisational IT Tools to ensure Business Hub participant's details are up to date.

Business/Product Development

• Assist members in deploying, streamlining, or managing their booking systems.
• Provide staff training and ongoing support to build booking system capability.
• Ensure businesses are connected to appropriate tourism industry bodies and facilitate building and maintaining strong stakeholder relationships.

Operational and Financial Management

• Ensure all financial transactions are conducted per appropriate accounting/ethical standards, financial control, and delegated approvals.
• Prepare performance reports to meet the requirements of funding agreements.

Relationship /Partnerships

• Maintain trusting relationships with WA Aboriginal tourism operators to support the delivery of sustainable tourism businesses.
• Maintain effective working relations with Tourism WA, Regional Tourism Organisations, Regional Development Commissions and other industry stakeholders to support WAITOC's broader product development and marketing objectives.
• Aim to resolve any business or stakeholder enquiry.

Other Duties

• Other related duties as required and directed by the CEO.
• Work collaboratively with other staff members of the WAITOC Business Development team and WAITOC's Marketing and Operations Departments to ensure positive outcomes for the organisation and its members.

Requirements of the Position

Essential

The successful candidate should demonstrate, within the context of the position:

• Strong administrative skills, including IT systems.
• Strong initiative & willingness to learn.
• Strong problem-solving skills and knowledge of when to escalate issues.
• Effective time management, prioritising & organisational skills.
• Ability to meet deadlines & contribute to strategic objectives.
• Contributes to building & maintaining a high-performance culture.
• Effective communication & relationship-building skills.
• Considers innovative solutions & meets agreed service levels.
• Maintain compliance with statutory/regulatory requirements.
• Ability to develop and manage effective and respectful relationships.

Desirable

• Experience working with Aboriginal people and communities.
• Tertiary qualification in tourism, marketing, business administration or similar.
• Experience in the administration of social media and CRM systems.
• Experience with online booking platforms.
• Knowledge and experience of the Western Australian travel and tourism industry.

Core Skills Statements

The successful candidate will possess the following skills and competencies as they relate to the position advertised:

Communication

• Written and verbal skills.
• Interpersonal skills (including the well-developed ability to negotiate, facilitate, present information, and develop relationships and networks).
• Ability to liaise effectively with a diverse range of people and backgrounds.

Personal Attributes

• Ability to work independently and as a part of a team.
• Ability to plan, prioritise and organise work to meet deadlines.
• Ability to analyse information and problem-solve.

Initiative

• Self-motivated with results (versus activity) orientation.

To Apply

Applications should include a cover letter addressing your suitability for this role and a current resume.
Initial confidential enquiries are welcome by contacting Karen Priest at
Smart Talent via email at karen@smarttalent.com.au
To find out more about WAITOC, go to www.waitoc.com

Applications close 5 00 pm - Friday 22 March