AddressWork Type: Ongoing Full Time Pay Grade: Band 5
About the Corporation
Westernport Water leads through collaboration and innovation to deliver sustainable water and wastewater services that improve the health and liveability of our community.
We offer our staff:
- A truly flexible working environment with a range of provisions to support work/life balance including monthly RDOs
- Salary Continuance Insurance to provide comfort and security for all ongoing employees
- Unique opportunities for staff to develop capability and contribute to the strategic objectives of the organisation
- Innovative systems and processes for a safe and welcoming workplace, including a highly regarded wellbeing program
- A focus on positive culture and engaged employees in alignment with our values of ‘Care, Courage and Commitment’
We are seeking enthusiastic self-starters with a 'can do' attitude and a genuine commitment to achieving results and delivering a high level of customer service.
About the role – Ongoing, Full Time
Business Systems Analyst
Band 5- $77,132.12 to $98,068.88 plus super and benefits
The ICT Business Systems Analyst is responsible for providing internal BAU support on Westernport Water Business Systems as well as acting as a technical resource on WPW business system projects in accordance with relevant corporation strategies, policies, environmental and statutory obligations.
Key Responsibility Areas
- Provide BAU support, troubleshooting, and administration for Westernport Water Business Systems.
- Manage onboarding/offboarding processes for employees and contractors at Westernport Water, including system inductions and issue resolution.
- Collaborate with vendors and stakeholders to address system issues per SLAs and expectations.
- Act as a technical resource and lead small to medium business system projects, aligned with organizational objectives.
- Serve as a subject matter expert for system architecture and technical interfaces, offering guidance and support to SMEs.
- Design change management activities, develop training materials, and conduct training sessions for system functions and features.
Qualifications and Experience
- Tertiary qulifications or substantial experience in ICT or related field
- Proven track record in managing ICT projects within complex environments
- Familiarity with project management frameworks and methods
- Proficiency in mapping business processes and creating technical architecture diagrams
- Excellent customer service, problem-solving, and analytical skills
- Strong communication and relationship management abilities
- Hold a valid driver's license suitable for Victoria
Please respond to the following Key Selection Criteria
- Tertiary qualifications in ICT or related field
- Substantial experience in supporting ICT Business Systems, including system administration and software support..
- Proven track record in managing complex corporate ICT environments and delivering business system upgrade projects.
- Skilled in identifying deficiencies in existing systems, devising improvement plans, and implementing solutions.
- Strong time management, prioritisation, written and verbal communication skills, with demonstrated experience in developing and delivering training programs.
Applications close 22 May 2024
You can submit your resume and covering letter outlining how you have achieved the responsibilities of the key selection criteria via https://www.westernportwater.com.au/vacancies/
Westernport Water is committed to building and maintaining a team of talented, enthusiastic people who foster a culture of inclusion and are as diverse as the community we serve. We celebrate and support differences in the workplace for the benefit of our employees and our community. We share a belief that work is more rewarding when we are accepted and valued for our differences, not judged by them. We all have something to contribute, and it’s this contribution that makes for a great organisation and fulfilling career.
We strongly encourage applications from Aboriginal and Torres Strait Islander people, members of the LGBTIQ+ community, and people from culturally diverse backgrounds. We offer reasonable adjustments for applicants with disabilities.
