Business Systems Analyst

Locations: Melbourne, Port Melbourne (Hybrid)

We give you a world of potential

Are you a creative thinker with big ideas and strategies that foster an environment of collaboration with an entrepreneurial mindset refining product backlogs?

The CCS team is seeking an experienced Business Systems to helping us build better products that people (or businesses) love to use. Through innovations in communications, we help companies better connect with their customers and stakeholders through print, digital and mobile delivery channels. Across the globe.

A role you will love          

You will be an integral part of the global engineering team in CCS which is a provider of integrated communications solutions. You will be an integral part of the global engineering team in CCS which is a provider of integrated communications solutions. You will see yourself perform business analysis tasks to assist with the running of software applications managed by the Communication Services Global Engineering Team. This includes providing support to the business stakeholders on the use and resolution of 3rd party application requests and incidents.

Being the voice of the customer, you will play an integral part in converting wish lists into software requirements to ensure that the correct features and functionality are delivered and maintained throughout the platform lifecycle by engaging with people of all stakeholder levels.

Key responsibilities will include: 

• Business analysis planning and monitoring – stakeholder and dependency management.
• Requirements analysis, elicitation, and management – end to end software requirement accountability.
• Solution assessment and validation – quality engineering.
• Support – production platforms at 3rd level
• Documentation – effective communication of deliverables.
• Agility – supporting team via Scrum.
• Facilitation and negotiation – leading on brokering agreement.
• Defining customer journey
• Defining and ensuring release readiness through key deliverables.

What will you bring to the role?                                                                    

This role is well suited to an individual with experience maximising the software’s business and proven prior skills building strong relationships with stakeholders, both technical and business, to ensure that the platform roadmap supports the business and technical strategy by managing complex requirements simultaneously to short timescales & demonstrate continuous improvement.

You will be natural leader and communicator with the ability to engage people at all levels of the organisation, the global role is a key part of the organisation and capability of influencing seniority as you will have a direct impact on the quality of the delivered platform.

Key skills required include:

• Senior level relevant experience
• Proven service and delivery capability / focus and ability to influence and gain trust at business at technology senior management levels in multi-cultural environments.
•  Ability to manage complex requirements simultaneously to short timescales & demonstrate continuous improvement.
• Excellent analytical and research skills with the ability to collect and analyse complex material and data and present it in accessible formats.
• Ability to communicate with business partners and stakeholder to senior level.
• Experience of influencing at all levels, from delivery team, senior management, to vendors and implementation partners.
• Collaborates and communicates well, builds great working relationships, influences others, challenges effectively and responds well to challenge from others, shares information and ideas with others, has good listening skills.
• Has a strong work ethic and is able to deal with conflicting priorities
• Self-motivated and can use own initiative to recommend innovative solutions.
• Commercially aware, able to relate technical matters to wider business considerations and able to articulate the implications or options on project and operational budgets
• Has good listening skills, builds strong relationships, is flexible/open-minded, straightforward, honest, negotiates effectively, solicits performance feedback, handles conflict, maintains confidentiality and handles constructive criticism.
• Can work effectively as part of a diverse team.
• Mentors and coaches’ others.
• Customer service focussed
• A Degree in Computing, Business, Information Systems, or equivalent is desirable but not mandatory

Desired skills/experience:

• Tertiary qualification in Information Technology or intermediate relevant experience in a technical support role
• Ability to identify technical and application issues, and deliver resolution to identified issues
• Previous experience working independently within a fast-paced environment

If being an integral part of helping in building a better product for customers is your passion, then apply today.

A company to be proud of   

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.  #worldofpotential

Rewards designed for you                             

Employee Share Plan Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.  

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.  

Save for Your Future. We will support you along your retirement savings journey.  

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

A diverse and inclusive place to work                                                                           

Computershare celebrates the diversity of our people, and we welcome applications from everyone.   

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.    

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.  

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.   

Covid-secure

We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.