Address
Form of workYour part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to:
- Provide relevant information, statistics and reports to assist in the business planning processes for branch initiatives and support sustainability of the systems.
- Manage the provision of programming and analytical support, including the development of present and future strategic information systems and the interface/alignment between QFES systems.
- Provide Tier 2 support of systems modules and assist in the day to day running of the helpdesk functions for all applications used by internal and external clients.
- Oversee the process for conducting research for the purposes of developing and/or acquiring suitable data, database administrative tools for auditing, cleaning, transformation and manipulation of data.
- Analyse data and provide reports, including creation of ad hoc reports as required, and the development of recurrent reporting tools where there is an identified need.
- Manage the overall change control process, including liaising with management, users and programmers on issues, upcoming changes and/or requirements to ensure system performance and user confidence.
- Assist with project initiatives, system and integration testing, including prioritisation and development processes for system enhancements and bug fixes, ensuring appropriate documentation is developed.
- Ensure tasks are managed in a user-focused manner within defined service levels, including undertaking problem solving and fault finding of issues to meet functional and organisational requirements.
