AddressThe Opportunity
Play a pivotal role in driving business outcomes of initiatives through insightful analysis, holistic thinking, and effective collaboration with cross functional teams. The Business Analyst reports to the Business Analyst Team Leader. In this critical role you’ll work collaboratively with solution design, business, and technical teams, to enable solutions that meet business requirements and outcomes. Ensuring that current and future state analysis informs impacts to systems, processes and people and helps drive change. The role will require you to develop knowledge of Vocus Products, Processes and Systems and contribute to the knowledge development in the BA function an includes extensive engagement with stakeholder groups within Vocus, from both technology and business teams.
Within each Mission the Business Analyst will take direction from the lead senior Business Analyst on initiative deliverables delivering high quality outcomes in a timely manner aligned to the BA framework.
What you’ll be doing day-to-day
- Establish a stakeholder engagement strategy for business analysis to set clear expectations and collaborate with project and change management as needed.
- Collaborate with key stakeholders to evaluate business objectives and deliver essential discovery outputs, such as business context, current and future state analyses, and gap analysis. Ensure these insights guide the prioritization of initiatives.
- Provide sufficient input from analysis to inform decision making on the prioritization of initiatives.
- With support from Senior/Lead or Principal BAs, develop the BA approach and identify the BA tools, techniques, and deliverables that will be required for an assigned initiative.
- Elicit, document, and validate a common understanding of detailed business requirements and work with business and technical teams to breakdown initiatives into customer/end-user focused components/functionality that have business value (Features) (supported by a Lead/Senior BA where required)
- Develop user and functional requirements (user stories) and validate if solutions meet these requirements. Perform current and future state analysis to identify gaps, inform solution design and help develop solutions that meet business needs and/or improve business processes. (Business Process Design)
- Ensure that impacts to technical and business operations due to change are analysed, understood, and articulated, risks are assessed and raised with project management. Support the development, refinement and prioritization of technical requirements/stories when required, working with technical/functional analysts and/or developers.
- Develop strong relationships with internal stakeholder groups, serving as a liaison point to ensure clear understanding of business needs, objectives, and requirements and faithful representation of these when collaborating with other teams.
- Utilize BA tools and techniques to apply to BA deliverables, representation and documentation of BA outputs. Utilize analytical tools and techniques to extract actionable insights from data sets.
- Enable user acceptance testing planning, coordination, and support testing activities. Work with change management/project management to enable technical and business operational handover activities.
- Create user guides, process documentation, and support training material as needed. Monitor and report on business analysis activities, risks, and dependencies. Serve as a subject matter expert for business analysis, ensuring consistent, high-quality outcomes.
What you’ll bring to this role
- Solid experience (min 5+ years’ experience) as a Business Analyst or Senior BA in projects/programs is essential and 2 years Telecommunications sector experience coupled with experience using Lucid or Visio and process mapping techniques such as BPMN, context diagrams, customer journey mappings.
- Demonstrated understanding of both business and technical requirements in projects/programs, providing solutions effectively.
- Ability to execute responsibilities of the role proactively and hands on experience developing visual representations, at various levels of detail for varied audiences.
- Experience with Telecom value chain processes (Sales, Delivery, Assurance, Billing).
- Experience working with platforms such as Salesforce, ServiceNow or similar CRM, Billing, Digital platforms.
- Ability to facilitate workshops involving a variety of Business and IT stakeholders and proven ability to manage and prioritise conflicting demands.
- Ability to learn and adapt and operate with an Agile BA mindset and Agile BA tools and techniques.
What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts to over 400 retailers.
- Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service!
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
