Address- Exciting opportunity to oversee two sites within Campbelltown Hospital!
- Full-time salaried position available (Predominantly Monday – Friday).
- Contribute to the wellbeing of hospital staff, patients, and regular customers by providing quality customer service
WHSmith is a historic British retailer focusing on news, books, and convenience, and more recently Café operations across Australia. Our retail stores are located in some of the busiest and most exciting airports in the country, and our food sites in some of the busiest hospitals. Both provide a dynamic and fast-paced work environment that is perfect for driven individuals who thrive on a challenge. Our company values are Value our People, Drive for Results, Customer Focus & Accountability. As such, we are looking for enthusiastic and energetic individuals who share our passion for delivering exceptional customer service and who are committed to helping our business grow and succeed.
As the Café Manager, you will lead the team and manage the daily operations of two busy cafés (The Food Depot and Long Shot) nestled within Campbelltown Hospital!
Here's what you'll do:
- Explore and capitalise on growth and sales opportunities, including customised catering services.
- Foster a positive work environment by motivating and engaging the team, embracing our core values.
- Collaborate with your Area Manager to excel in all aspects of operations, identifying trends, driving revenue growth, managing stock, and developing team members.
- Implement our Customer Service Guarantee to ensure each visit leaves a lasting positive impression.
- Ensure full compliance with health and safety procedures in partnership with our health and safety team.
*This is a full-time salaried position requiring 38 hours per week, predominantly Monday to Friday with occasional weekend work.
The ideal candidate for this position will have the following:
- At least 5 years’ experience in a food and beverage management role.
- Barista and kitchen operations experience (trade qualifications highly desirable).
- Sound knowledge of busy multi food outlet operations with a focus on sales and service.
- Contract catering experience is beneficial.
- A current food safety supervisor certificate showing commitment to ensuring food safety.
- Experience managing food compliance within HACCP guidelines.
- Outstanding people management, stake holder management and leadership skills.
- High standard customer service skills and a personality to match.
- Motivation and enthusiasm to drive a high-performing culture.
- Ability to work autonomously.
- Computer literacy – intermediate skills in Microsoft Word, Outlook and Power Point and Excel.
If you are motivated by a commitment to providing exceptional service and seek to advance your leadership skills in a dynamic hospitality environment, we encourage you to apply now!
Our Commitment to Diversity and Inclusion
WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process.
* Please note, only shortlisted applicants will be contacted.
