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SalaryAbout Bankstown Sports Club
Bankstown Sports Club is a leading and innovative registered club and a proud supporter of the local sporting, general and wider community. As one of Sydney’s top five registered clubs, it boasts a membership of 170,000, employing over 580 staff. Members and guests are drawn to our club, enjoying state-of-the-art amenities with a variety of beverage, dining and entertainment offerings all delivered with exceptional service.
Bankstown Sports is a one-stop destination for all. Our venues include the Lady Banks Rooftop Bar and the Basement Brewhouse, along with diverse food offerings across Italian, Asian, and middle eastern cuisines, just to name a few. The Group operates six clubs as well as a state of the art 600 seat theatre, a large Grand Ballroom and an extensive range of facilities to host events of all kinds along with a commercial office tower.
About the Role
Bankstown Sports Club is looking for a dedicated and motivated Café Manager to completely manage the day to day operation of the busy Cornerstone Café located within the club. Reporting to the Food and Beverage Manager this role will work heavily in the operation providing effective support and leadership for the Café team. To succeed in this role; you must have leadership skills, exceptional communication skills and the ability to deliver excellent customer service.
Key responsibilities include;
- Managing day to day operations of Cornerstone Café
- Manage inventory/stock control
- Keeping up to date with events occurring within the club to make sure staffing levels are at an optimum service level.
- Create front of house rosters whilst liaising with the rostering team to ensure rosters meet service requirements and are efficient.
- Providing support, leadership and overseeing staff performance
- Working with relevant chef/s to develop new food and beverage offerings
- Support recruitment in the hiring process for Cornerstone Café
- Drive ongoing training to ensure staff are driven and always improving.
- Monitoring and keeping track of service complaints and feedback from customers to ensure satisfaction with both food and service
- Ensuring health and food safety standards and regulations are followed, as well as the Clubs industry standards
Essential Criteria:
- Café Team Leader or Café Supervisor experience (preferred)
- Confident in delivering instructions and giving team briefings
- Ability to provide an effective approach to Customer Service delivery
- Strong work ethic
- Multi-tasking abilities
- Exceptional conflict resolution techniques
- Must have RSA and RCG qualifications
- Exceptional communication and customer service skills
- Must be able to work rotational weekends and evenings
- Exceptional presentation and professional demeanour
- Rights to work in Australia
About the Benefits
- Career development - we love to promote internally and between clubs
- Training - ongoing training opportunities are provided
- Uniforms provided
- Daily meal allowance to spend on delicious meals in the Club
- Parking - free, secure and underground car parking (plus a discount on car washes)
- Health & Wellbeing Program
- Rewards & Recognition - you'll have access to generous rewards and recognition program
If you are ready to take on a new challenge, are passionate about working in a dynamic and innovative workplace and are someone who realises the tremendous opportunity that this role offers, we want to hear from you!
Apply now!
