Cafe Venue Manager - Brisbane Domestic Airport

Cafe Venue Manager - Brisbane Domestic Airport

• Full time, permanent role
• Great career progression opportunities with leader in Travel Retail
• Free parking
• 20% discount across our entire Australian & New Zealand network

We are on the hunt for a passionate and enthusiastic hospitality professional to join our team as our new Cafe Venue Manager as we prepare to open a brand-new espresso bar concept in the Domestic Terminal in the first quarter of 2024.
In this role you will work closely with our Brisbane F&B Manager, our Sydney based Operations team and our Brand Partner Bellissimo Coffee to bring this new concept to life, supporting in building the team from the ground up and taking ownership of the daily management once it is up and running.
Working on the ground you will lead from the front ensuring that our team is engaged, supported and trained to the highest standard, to provide unparalleled customer service. You will ensure clear communication to ensure the day-to-day operational activities run smoothly.
In this role you will:

• Help build our new team
• Lead from the front with a hands-on approach
• Ensure the team is trained effectively across customer service, product knowledge, inventory control and merchandising
• Manage rosters (Airport location with extended trading hours)
• Support ranging and inventory ordering activities
• Ensure site is clean and well maintained at all times
• Ensure food safety protocols are championed and maintained
• Create and maintain the highest level of coffee quality and execution within the store
• Be able to provide OTJ training in all areas of the cafe and restaurant environment

We're looking for someone with experience running the day-to-day activities across a sizeable venue with kitchen, with strong leadership qualities and commercial acumen.
Our ideal candidate will also demonstrate:

• Proven experience leading a team in a fast-paced hospitality environment
• Proven management experience within a fast paced, coffee focussed venue
• Excellent written and verbal communication skills
• Experience with rostering, inventory management, wastage, food safety
• Proactive approach and previous experience achieving KPI's and targets
• Availability to work across a 7-day rotating roster including early starts and late finishes

Lagardère AWPL is the Pacific region's largest and most experienced Travel Retail operator. Located in Australia, New Zealand and Noumea we have 150 store locations and 40 unique concepts across four Business Lines: Travel Essentials, Specialty, Duty Free & Luxury and Food Service. Two is better than one, and together, the people of Lagardère AWPL work hard to deliver on our promises to our customers, our partners, our teams & ourselves. We are guided by our values of Excellence, Adventure & Respect, which help us make decisions, challenge ourselves and create magical moments for everyone, every day.
For this exciting project Lagardere AWPL is partnering with Bellissimo Coffee.
In 2009, business partners Mark and Michael created Bellissimo Coffee which is one of Brisbane's most well recognised specialty coffee brands. With three signature venues across Brisbane we also support and supply over 200 partner cafes.
As a team of passionate and enthusiastic coffee lovers, we're on a mission to help more people love great coffee as much we do. Whilst we continue to deepen our knowledge and learn our craft, our philosophy has remained simple: source smarter, roast better, reduce our impact on the environment, care about the community and share our love of what we do with you.
It's this devotion to beautiful coffees, coupled with your support of what we offer, that's helped us get where we are today, and what inspires us to continue striving to be Australia's highest awarded coffee roaster.