AddressAbout the NCCG
Since 1994, the National Centre for Childhood Grief (NCCG) has provided specialist counselling and care services to bereaved children aged 3-17 and their families, following the death of a parent, sibling or other close loved one. Early bereavement is one of life's most painful and traumatic experiences for a child, with life-long potential mental health, social and educational impacts. Our specialist services include individual counselling, group programs, adventure camps, publications and more. Our purpose is to help bereaved children and their families accommodate this significant grief and build the knowledge, skills and resilience needed to live a full and meaningful life. The NCCG really is a special place to work. You can find out more at https://childhoodgrief.org.au/
About the role
The Office Administrator is the first point of contact when clients arrive at the centre and is an integral part of the NCCG. We’re looking for someone who can work autonomously to provide reception and administrative support to clients, staff and supporters and ensure the smooth running of the office. Your role will involve warmly welcoming clients and visitors to the centre, scheduling appointments, answering the phone, registering new clients, maintaining client records and systems, and upholding client confidentiality in accordance with professional standards. You will also have the opportunity to work on special projects as required. You will be part of a caring, collaborative team.
This is a permanent role requiring Full Time hours but we are very much open to a job share arrangement with two people working Part Time. This role is not suitable for remote/hybrid working.
About you
We provide a safe and nurturing environment for bereaved families, and you will be someone who genuinely cares as much about the people who seek out our help as we do.
To be successful in this role you will have these essential qualities and skills:
- Compassion and professionalism with the ability to interact with a diverse range of people.
- Excellent organisational and time management skills, with high attention to detail.
- Excellent communication skills, both written and verbal.
- Excellent computer skills using Macs and Microsoft office.
- Ability to work independently with limited supervision.
- Current Working with Children Check and National Police Check (or ability to obtain one).
- Enthusiastic, flexible and proactive attitude towards challenges and new opportunities.
Desirable
- Experience using PowerDiary or other appointment-based system.
- Experience using Salesforce or other CRM software.
How to apply
If you would like a copy of the Position Description or have any questions about the role, please email Melissa Barrs at ***@childhoodgrief.org.au
To apply please address your application to Melissa Barrs, Operations Manager and include a cover letter with your CV. Your cover letter gives us an idea of who you are as a person and helps you stand out from the other applicants.
