AddressThe Company…..
Our client is a well-respected and reputable government organization that are well known across NSW. They believe in recruiting the best of the best and provide their staff with a friendly work environment with supportive management.
They are seeking a dedicated Call Centre Operator to support the day-to-day co-ordination and operation of the business unit. Our client is looking for someone to join their team in Sydney Olympic Park ASAP!
The initial contract will be for 3 months with strong possibility to extend thereafter.
Please note that this position will require the successful individual to be working 10-hour shifts on a rotating roster operating 24/7.
The Job…..
Reporting to a Team Leader, in this exciting contract opportunity you will be responsible for:
- Taking inbound calls and recording staff absences in multiple systems.
- Processing day-of shift absences and rostering staff to cover those changes.
- Providing superior administrative support to the rostering, deployment and HR teams. Including data entry into the rostering system.
- Ensuring all shift changes are entered in a prompt, efficient and thorough manner.
- Communicating with staff across all levels of the organisation over the phone, and in person.
- This position will require staff to work shift work across a rotating roster that operates 10 hours per day, 24/7.
You…..
To be successful in this role, you must possess the following qualities and experience:
- Must be available to work across a 24/7 rotating roster.
- Minimum 12 months of experience in a high-volume contact centre position.
- Experience utilising Excel is preferred.
- Top-tier attention to detail and data entry skills.
- Amazing customer service skills.
- Excellent organisational skills.
- Ability to stay focused in a busy, fast paced environment.
- Exceptional written and verbal communication skills.
- Ability to work across multiple systems simultaneously.
How to apply…..
Our client is searching for candidates who can start ASAP! If you are interested, please apply below or send any questions to ****@sbrecruitment.com
Please note that only shortlisted candidates will be contacted.
We take the security of our candidates seriously and will never ask for your bank details during the hiring process nor will we contact you via WhatsApp or Telegram. If you receive any communication from us requesting this information, please do not respond and contact us immediately.
