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Form of work
SalaryAt Foundever, our people are our greatest asset. Once you join our team, we invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals.
Your building blocks for building your career: Foundever™ is a safe space to try new things. You can count on us to help guide your career or choose your own adventure and invent your own path.
How you feel matters - whether at home or in person: At Foundever, we create work environments to fit your lifestyle: work-from-home jobs or on-site opportunities.
Join our wellness community today: Connecting our team through a global and digital wellbeing community – via challenges and games - we encourage our people to be #EverBetter.
About the position
As an Experienced Call Centre Representative - Travel Industry you will join our team of incredible people, where delivering exceptional customer service is a passion and a natural part of who you are. You are a resilient, professional high performing team member who has the customer at the heart of everything you do. The main purpose of your role will be to provide informed and insightful recommendations, delivering a seamless customer experience.
What will you be doing:
- Supporting our premium customers via voice (phone) to ensure they have the best possible booking experience (no sales)
- Providing exceptional service to our premium customers to make any necessary changes or add additional services post their initial booking.
- Engage with your customers to ensure they have access to all our travel products from airfares, hotels, transfers and holiday experiences.
- Maintain knowledge of all of our exciting offers and destinations that we service.
- Maintain knowledge of our premium credit card types as well as benefits available to premium customers.
- Have experience working with Global Distributions Systems (GDS)
- Work out of SABRE and a variety of internal tools and systems to assist guests with flight, hotel and ground transportation bookings.
- Work out of AMADEUS and a variety of internal tools and systems to assist guests with flight, hotel and ground transportation bookings.
About you
To be successful in this role, you need
- Available to start 2nd April 2024
- Experience in using GDS Systems specifically SABRE and/or AMADEOUS.
- Call centre or travel related experience.
- Frontline experience working with clients.
- Knowledge of fares, airlines contracts, rules & regulations and ticketing
- Knowledge of ticketing procedures for Airlines, Hotels and Ground transportation
- Strong computer skills and the ability to navigate through multiple systems to research information quickly.
- Ability to effectively navigate online travel websites to answer traveller inquiries
What we can offer you
- Permanent Full Time (38 hr week) and Part time hours available
- Wide variety of shifts to suit your personal needs
- Sign-on bonus AUD1500 after 6 months
- Frequent social and engagement activities in the office!
- Learning and Development opportunities for professional and personal development
- Free Employee Assistance Programme (EAP) for all employees
- Access to EverBetter – our global engagement and wellness platform!
All applicants must provide Australian work rights and be willing to undergo full background screening which includes police checks an essential and mandatory requirement.
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon, Evening
- Tuesday: Morning, Afternoon, Evening
- Wednesday: Morning, Afternoon, Evening
- Thursday: Morning, Afternoon, Evening
- Friday: Morning, Afternoon, Evening
- Saturday: Morning, Afternoon, Evening
- Sunday: Morning, Afternoon, Evening
- 2-3 years of relevant work experience required for this role
- Work visa can be provided for this role
- Expected start date for role: 01 April 2024
- Expected salary: $25 - $27 per hour
