Address
Form of work
SalaryIt is an exciting time for our Contact Centre Team as we are expanding operations .This move will allow us to accommodate our growing team, and with this increased capacity, to actively recruit a large number of enthusiastic customer service professionals to join our fantastic Contact Centre.
Location
Our Dental Surgery is in Mount Annan and is well serviced by public transport and ample space for parking
The Role
You will be managing predominantly inbound and outbound calls from patients in a high-volume dynamic Contact Centre environment. The role will see you make and amend bookings for dental procedures, and provide billing information relating to the procedure .
This is an environment of regular change that will enable you to work and support patients and healthcare professionals across multiple areas and across multiple service delivery channels (telephone, online and email).
Rostering
9 Day roster Per Fortnight
Mon, Tue, Wed, Thu, Fri and alternate Saturday per fortnight availability required
Our contact centre currently operates
Monday,Tuesday : 09:00 am to 06:30pm,
Wednesday and Thursday : 8:30 am - 7:30 pm
Friday : 9:00 am to 5:00 pm ,
Saturday : 9am to 3:00pm.
Training
We will set you up to succeed with initial induction training and includes side-by-side support, monitoring and ongoing coaching, feedback and development.
Dentistry is a complex and fascinating subject. While it may be a lot of information to absorb, we are confident a combination of our training, ongoing support, your natural curiosity and perseverance will see you swiftly master the subject matter and successfully utilise it in your role.
Contact Centre Environment
You may not have worked in a Contact Centre environment before and that should not stop you applying to this exciting opportunity. The Contact Centre is deliberately a highly managed and monitored environment, providing regular individual and team feedback to support you in achieving your KPIs and become a valued member of Toothsavers
We Offer
- Commitment to your health and well-being with access to our employee assistance programme and fitness platform
- A collaborative and professional working environment with flexible work options
- Comprehensive induction training and ongoing development opportunities through the Scheduling institute
- A Contact Centre Reward and Recognition Programme
- Opportunity to be part of a friendly, dedicated team that celebrates wins and successes and has fun at work!
What The Candidate Will Offer Us
We want you to become as successful as our best Agents who are resilient, with a positive and empathetic customer focused attitude, self-motivated, reliable, and conscientious in their approach to work. They can receive and act on regular feedback and understand it is provided to assist them and our team to deliver the best service to our customers. You should enjoy working in a fast paced, innovative workplace and be adaptive to change.
It is our preference that you have Contact Centre experience or, at a minimum, extensive customer service experience in a high volume, complex customer service environment.
Successful applicants will have excellent English communication skills, great telephone manner, good PC and systems skills, with a reasonable typing speed and accuracy.
How do you apply?
If this sounds like you, please apply by sending an email to
admin@toothsavers.com.au
and ensure you attach an up-to-date resume and complete all contact details including your email address for a prompt acknowledgement of your application.
Please only apply via email,applications will not be accepted via any others channels at this time.
To apply you must have unlimited, full permanent working rights in Australia.
If you’re looking for the next step in your career and are passionate about the delivery of excellence within healthcare services, we encourage you to apply today.
Discover new opportunities and join us on the journey to become the most respected and trusted Dental practice in the area .
