AddressWhat you'll be doing…
You will complete a Certificate III Business qualification over 12 months through a combination of formal training with a Registered Training Organisation (RTO) and practical on-the-job experience with Zeal Futures.
Throughout your formal training and practical experience in the workplace, you will have the opportunity to:
- Handle both in-house and external guest service requests from guests and other departments via phone, email and other channels.
- Handle incoming reservations calls and inquiries, upselling packages and promotions.
- Provide guests with recommendations or referrals.
- Assist with other projects as requested by team leaders and department managers.
- Assist in general duties that are within the limits of the skills, competence, and ability of a trainee.
What you'll bring to the table…
To be successful in this role, you'll need to meet the following selection criteria:
- Commitment to both on and off the job training
- Ability to work across a flexible roster
- Have previous customer service experience, either face to face or over the phone
- Great interpersonal and customer service skills
- High level of attention to detail
- Ability to work in a team environment
- True passion for providing excellent customer service
About Zeal Futures
Zeal Futures provides the ultimate training and employment experience. We create life-changing opportunities by working with industry-leading organisations to deliver high-quality, innovative apprenticeship and traineeship programs across a range of industries.
As experts in vocational education and training, we will support you through all phases of your learning journey, creating a supportive environment that empowers our employees to thrive. Our track record speaks for itself, as we consistently maintain one of the highest completion rates in Australia.
About the Fullerton Hotel Sydney
The Fullerton Hotels and Resorts is a leading luxury hotel group with two award-winning properties in Singapore and one in Hong Kong, aside from our brilliant Sydney property.
The Fullerton Hotel Sydney is a deluxe hotel set in the heart of Sydney's fashion and finance district. Part of the redevelopment of Sydney's historic General Post Office on Martin Place, The Fullerton Hotel Sydney is situated in the most prestigious address in Sydney, with anything and everything you may need at your doorstep.
Uniquely combining Sydney's original General Post Office building with a modern 31-storey tower, the hotel has 416 rooms and suites. The hotel offers impressive event and banquet facilities featuring a flexible and sophisticated pillar free hotel ballroom as well as our heritage ballroom and eight smaller function spaces.
What’s in it for me?
Being a Zeal Futures Trainee opens the door to working for industry-leading Employers to provide life changing opportunities. Our network of Host Employers means we can offer rotations to ensure you can fulfil your education and training requirements; become qualified without getting yourself into debt and actually earn an income!
Throughout your traineeship, you’ll also be able to take advantage of our exclusive employee benefits such as coaching and mentoring, safety training, discounted health benefits, rewards, and counselling.
How to apply
To apply for this role, click the ‘Apply for this job’ button and then follow the steps to complete your application. You can also apply online at www.zealfutures.com.au by clicking on 'Vacancies' and selecting the relevant position, then the 'Apply Online' button at the top of the page.
All applications require a resume and cover letter outlining your suitability to the role.
If you require assistance with the recruitment process (for instance, this may be filling out forms, interviews, or completing online tests), please contact your recruitment representative on 1800 247 864. We are happy to provide any necessary reasonable adjustments or assistance you may need. Please do not hesitate to ask for any help. We look forward to hearing from you.
What else is involved?
After submitting your online application, you may be invited to complete online testing, interviews, and pre-employment medicals. We’ll also contact your references if you progress through these recruitment stages. Please be sure to check your emails (including your junk folder) and respond to missed phone calls, voicemail messages and text messages.
If you have any questions about this role, please contact Nicole Lean on 02 4932 4***.
Applications close on 28th June 2024
As a recognised Diversity Champion, Zeal Futures is committed to Equal Employment Opportunities, Ethical Practices, and the principles of Cultural Diversity. We encourage applications from all members of the community, including people from indigenous backgrounds, people with disability, women seeking non-traditional trade opportunities, people from culturally and linguistically diverse backgrounds, and mature aged people. If you require assistance lodging your application with Zeal Futures, please contact our Recruitment Team on 1800 247 864.
