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Form of workYour new company
You will be working for an NSW state government department that is responsible for regulating education services across NSW.
Your new role
As a Customer Service Representative, you will be responsible for:
- Delivering high-quality customer service through strong customer engagement in a high-volume Contact Centre environment.
- Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
- Maintaining currency in knowledge of policy, legislation and related business processes to respond to customer needs efficiently and effectively.
- Must adhere and meet to Contact Centre KPI’s on a daily and monthly basis
What you'll need to succeed
- Be highly empathetic and resilient, with strong written and verbal communication skills.
- Have customer service or call centre experience
- Strong technical experience, with the ability to use multiple platforms and databases
- A positive and proactive approach to problem-solving
- The ability to work well under pressure and handle multiple tasks
What you'll get in return
You will be working for a NSW government organisation, making a significant difference to the lives of people in need every day by working on the front line of customer enquiries. The contract duration will be approximately 12 months. These working environments are often described by our contractors as supportive and inclusive office cultures, with interactive training to set you up for success. The pay rate for this role will be $32.73ph + super and will be based in Parramatta. Register now to start mid-January!
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#2834490
