Care Coordinator

At Anchored Care, our dedicated team are committed to working with our participants, and their various support networks to best utilize their NDIS plans, achieve greater independence, and reach their NDIS goals. We believe that our participants' voice is the most important.

We are seeking an experienced Care Coordinator to work with our Team in our Head Office at Nundah.

About You:

• has a lot of patience
• ability to work in a very fast-paced environment
• ability to manage to work under stress and pressure.
• commitment to the role
• flexibility to the ever-changing participant needs
• have a sound knowledge of the NDIS Regulations and Standards
• creativity with support strategies
• must be a self-leader.

Key Responsibilities:

• Support Worker Onboarding, Rostering, Mentorship, and Support
• Implement an effective onboarding process for new support workers, including training, orientation, and mentorship.
• Coordinate support worker rostering to ensure efficient allocation of resources and optimal participant outcomes.
• Provide ongoing mentorship and support to support workers, fostering their professional development and growth.
• Participant Onboarding, Support, and Check-in
• Facilitate the onboarding process for new participants, developing personalized support plans in collaboration with stakeholders.
• Conduct regular check-ins with participants to assess their satisfaction, address concerns, and update support plans as needed.
• Conflict Resolution - Workers and Participants
• Act as a mediator in resolving conflicts between support workers and participants/stakeholders, employing effective communication and conflict resolution strategies.
• Address any grievances or disputes promptly and impartially, promoting a positive and supportive work environment.
• Culture/Values Implementation
• Uphold and promote Anchored Care's values and culture, fostering a workplace environment characterised by teamwork, respect, and inclusivity.
• Lead by example and encourage staff adherence to organizational values and standards of conduct.
• Incident Investigation and Reporting
• Conduct thorough investigations into incidents involving participants or support workers, ensuring compliance with NDIS regulations and guidelines.
• Prepare and submit incident reports to relevant stakeholders, documenting findings and proposed corrective actions.
• Manage Stakeholder Meetings
• Schedule and facilitate regular meetings with participants, families, support workers, and other stakeholders to discuss care plans, goals, and concerns.
• Prepare agendas, lead discussions, and follow up on action items to ensure effective communication and collaboration.
• On-Call Duties
• Participate in an on-call rotation to provide 24/7 availability for emergencies or urgent matters, responding promptly to after-hours calls and incidents.
• Generating Participant Reports and Communicating with Relevant Stakeholders
• Generate comprehensive participant reports summarizing progress, challenges, and changes to support plans.
• Maintain regular communication with participants, families, and stakeholders, providing updates, soliciting feedback, and addressing concerns.
• Work with SIL Team Leaders and Support them in their Roles
• Collaborate closely with SIL Team Leaders to coordinate support services and accommodation arrangements effectively.
• Provide guidance and support to SIL Team Leaders, assisting with staffing issues, care plans, and other operational matters.
• Business Growth and Participant Sign-up
• Implement strategies to promote our services and attract new participants to our programs.
• Collaborate with marketing and outreach teams to create targeted campaigns and initiatives aimed at increasing participant sign-ups.
• Participate in outreach activities, such as community events, workshops, and presentations, to raise awareness about our services and generate interest among potential participants.
• Adhoc duties as assigned

Anchored Care will offer incentives or bonuses for successful participant sign-ups.

Skills, Qualifications and Experience:

• Minimum of Diploma studies in a related field.
• Previous experience in a similar role within the disability support sector highly desirable.
• Strong understanding of NDIS regulations and guidelines.
• Have experience in rostering workers under the SCHADS Award.
• Excellent communication, interpersonal, and conflict resolution skills.
• Demonstrated ability to work collaboratively in a team environment.
• Ability to prioritise tasks effectively and work under pressure in a fast-paced environment.
• Valid driver's license and access to a reliable vehicle preferred.
• Strong networking and relationship-building skills.
• Excellent communication, negotiation, and persuasive abilities.
• Use of computer applications such as Microsoft Office Suite, and Adobe.
• Hold a current Working with Children Check and a NDIS Worker Screening Check or be willing to obtain one prior to commencement.

How to Apply

Please include your current resume and a cover letter which details your skills, qualifications and availability and apply now!

If you have any questions, please contact hr@anchoredcare.com.au