AddressPosition Title- Care CoordinatorCommunity Support
Reference number: 10311
Closing date: 26 May 2024
- Permanent Full Time
- Salary commencing at $73,894 per annum plus 11% superannuation
- Provide Care Coordination and Administrative Support to the Community Support Tea
The Opportunity
Moonee Valley City Council is seeking a motivated and enthusiastic individual to provide care coordination and administrative support to the Community Support Service. The Community Support Team is responsible for facilitating residents’ access to food security and transport, via the provision delivered meals, community dining and transport services that support residents’ access to affordable and nutritious food. The Community Support team also assists residents to remain connected with social, wellbeing and medical support services through the provision of Community transport services.
Position Objective
- To provide general and administrative support to the Community Support team to co-ordinate the delivery of consumer directed care.
- To provide a high level of customer service and liaise with staff at all levels whilst maintaining a high level of professionalism, integrity and confidentiality.
- Provide quality administrative support that facilitates the delivery high quality services which align with Council’s funding obligations and compliance requirements.
- Adopt process and procedures that advance operational efficiencies within the Community Support Team.
- Support the Community Support Team to deliver services in accordance with Council Occupational Health and Safety Policies and Safe Work Procedures.
Key Responsibilities and duties:
- Participate in the Community Support Phone Queue
- Provide a high level of internal and external customer support in line with the organisation’s customer experience procedures and protocols.
- Assist with the onboarding and commencement of client’s services and liaise with relevant stakeholders.
- Complete rostering functions to support operational delivery of meals and transport services.
- Escalate unresolved client issues and complaints (i.e. service dissatisfaction and change in care needs) to client’s allocated contact.
- Co-ordinate any changes required to clients’ regularly scheduled services.
- Respond to client non-responses, serious incidents, and emergencies in line with Departmental procedures.
- Raise purchase orders and the receipt of goods and services in the financial system
- Maintain accurate records, including the input of case notes and ensure client data is up to date within the Aged and Disability Services’ Client Management System (CMS) and the My Aged Care portal.
Skills and Experience
- Tertiary qualifications in business administration or related field with little or no experience, or lesser relevant qualifications with some work experience.
- Demonstrated competence and experience in Microsoft Office software and Client Management Systems.
- Excellent verbal communication skills, particularly in relation to use of the telephone.
- An understanding of and capacity to communicate clearly with older people, people with disabilities and their carers
How to apply:
Moonee Valley is a great place to live, work and visit. We are a local government within the north-west metropolitan area of Melbourne, providing a range of services to some 130,000 residents and over 10,000 businesses.
Our 1,200 employees bring their differing backgrounds, experiences and unique perspectives to our collaborative environment, and are supported to share ideas, initiatives and talent, making a positive impact on our community for now and in the future.
Some of the great benefits of working at Moonee Valley City Council are flexible working conditions, learning and development opportunities, supportive leadership and various staff benefits.
Our Council offices are located in the heart of our vibrant, diverse community with great food, cafes and green spaces nearby. We have excellent public transport at our doorstep as well as cycling access for our employees.
At Moonee Valley City Council, we pride ourselves on having job opportunities which make a real difference in the community and having a workplace which values everyone’s unique skills and attributes.
Our Culture of Inclusion
If you are interested in the role but feel you may not meet the full range of selection criteria, we encourage you to contact us to discuss your experience and application for this position.
We don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.
Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email **@mvcc.vic.gov.au or call 9243 1122.
