AddressAbout Seasons Living
Seasons Living is a privately owned Retirement Living and Aged Care provider. We have various locations across Queensland and are looking for the best people to help grow our business and make a difference as we create safe, vibrant, and caring communities, where people can age with independence, comfort, and grace.
Our Values
- Integrity: Acting with honesty and fairness, we inject our best into everything we do; and believe in what we stand for.
- Collaboration: We work together, communicating positively and openly, to support each other in achieving our goals.
- Accountability: We show up and do what we say, taking full accountability for our actions.
- Respect: We embrace diversity in our characteristics, skills, and experiences, and recognise each other’s strengths.
- Empathy: We listen, communicate with kindness and lead with our hearts.
About the Role
The Care Partner / Care Coordinator role is to adeptly provide case management to Seasons’ care clients (including HCP, DVA, and Private Fees), overseeing the development and execution of care and support services within the community with efficiency and effectiveness.
This role requires a professional, holistic, and collaborative approach so clients/representatives can make informed choices and decisions within the limits of their budgets in accordance with legislative requirements. The Care Partner is the main point of contact for all client communication.
Case management will focus on consulting with care clients/representatives and members of a multidisciplinary team to assess client care needs, goals and preferences, to inform the development of a holistic care plan and delivery of care and services that meets client needs whilst optimising package funds and fee for service requests through effective budget management and understanding of supplement and uplift opportunities to achieve optimal outcomes for clients.
The Care Partner will be required to offer management support by participating in an 'on-call' roster rotation as outlined in Seasons' policies and procedures. This ensures the availability of adequate staffing to meet the needs of our clients.
Core Responsibilities
- Clearly communicate to Care Services Schedulers to ensure planned services are correct for resident care and support services.
- Maintain documentation consistent with standards; ensure billings are correct.
- Assist management to ensure sufficient staffing is available to meet client care needs.
- Effectively resolve and action all care client and/or appointed decision maker complaints, suggestions or feedback (with oversight and support of the Care Manager)
- Review, and investigate all care related incidents, putting appropriate actions in place and ensuring senior management are informed of reportable SIRS (with oversight and support of the Care Manager).
- Effective management of high impact and/or high prevalence risk
- Restrictive practice is minimised and managed in keeping with legislative requirements and organisational policies and procedures.
- Ensure effective case management to meet client assessed needs, goal and preferences in keeping with agreed budget.
- Achieve a high level of responsiveness and clarity in communication with care clients, representatives, and relevant stakeholders.
- Manage and achieve agreed client funding and budget targets.
- Maintain documentation consistent with all legislation and quality standards.
- Consult with multidisciplinary team (Nurse, GP, Specialist, Allied Health) on clinical care matters; engaging expertise to assess, plan, monitor and review clinical care elements.
- Identify opportunities for improvement through reflective practice, suggestions, and feedback from residents and/or their appointed representatives, incident investigation outcomes and quality audits and other mechanisms.
- Actively participate in quality improvement activities to improve quality of care and services delivered across organisation and to improve individual outcomes for residents.
Top Skills
- Interest in ongoing personal and professional development.
- Passion for collaborating with others and making a difference.
- Empathy for and a desire to work with the aged and their families.
- Demonstrated background in in residential and/or home and community care.
- Advanced communication, interpersonal, problem solving and organisational skills.
- A commitment to consumer-centred care and the well-being of the consumer.
- Strong computer, interpersonal, problem solving and time management skills.
- Demonstrated knowledge of the DVA Community Nursing Program, Home Care Packages, Aged Care Quality Standards and Client Rights and Responsibilities.
- Flexibility with hours when workload demands, across a 24/7, 365 day a year business.
