AddressCARE SUPPORT PLANNER
Full-time, fixed-term 12 months
About Carers NT
Carers NT workforce is committed to the outcomes of the Organisation by being engaged, creative, innovative and proactively identifying continuous improvement opportunities. By accepting accountability, acting reliably and responsibly, and demonstrating loyalty, we preserve an environment that supports sincerity, honesty, ethical behaviour resulting in a high level of trust between our community and each other.
The Role
This role, which is based in Darwin and reports to the Service Delivery Manager - ICSS, the Care Support Planner assumes the pivotal responsibility of evaluating carers' needs, guiding them through registration and assessment procedures, and subsequently orchestrating their connection to essential services, all in alignment with service delivery guidelines. Additionally, they evaluate carers' eligibility for various supports offered through the Carer Gateway, encompassing Emergency Respite, Carer Directed Packages, Carer Counselling, Carer Coaching, and Local Peer facilitated groups.
What you’ll be doing
• Effectively assess carer needs for supports using the Carer STAR tool
• Develop comprehensive knowledge of available internal services, Partner services and services available through external organisations
• Acknowledge and prioritize the significance of dignity and the rights of clients to exercise choice and control.
• Participate in team meetings and attending training as required
• Provide information, advice and support to clients and their families to facilitate their personal goals
• Maintain client records management by inputting relevant data into the CRM system
What we are looking for
• Have prior experience in intake and assessment services.
• Knowledge of Services and Service providers throughout the Northern Territory
• Demonstrate an understanding of consumer directed care
• Have hands-on experience in collaborating with individuals from diverse cultural backgrounds.
• Empathy and understanding
• Sound interpersonal and communication skills both written and verbal
• Effective computer skills (Word processing, database, Internet, email)
• Demonstrated ability to apply a person centred or strength-based approach
• Experience negotiating with community-based organisations or groups
To be considered for the role, you will also need to meet the mandatory compliance requirements which includes:
• NDIS Worker Screening Clearance
• Working with Children Clearance (Ochre Card)
• National Police Clearance (dated within 6 months or less)
• Current First Aid & CPR certificate
• NT Drivers License
• Evidence of Australian Work Rights (current visa or Australian Birth Certificate)
Why work with us?
Carers NT values its workforce members. We aim to provide workforce members opportunities for consultation; involvement and development, where there is job satisfaction and people enjoy coming to work. We value our teams, and our employees enjoy a range of benefits including:
• Competitive salaries
• Salary Packaging up to $15,900 for living expenses and $2,650 for meals and entertainment
• 11% Superannuation
• 5 weeks recreation leave and 17.5% leave loading
• Additional 5 days Carers leave
• 8 weeks Paid maternity leave after 12 months employment
• Access to Employee Assistance Programs
How to apply
Please ensure that you include a resume and a one-page cover letter that addresses the skills and experience as part of your application. Successful applicants will be required to clear all relevant pre-employment checks before commencing in the role.
Carers NT value a diverse workforce, which reflects the community in which we operate and encourages people from all backgrounds and abilities to apply.
Child Safe Statement
At Carers NT, we ensure children and young people understand their rights and responsibilities while actively contributing to safe environments. We support them in recognizing protective strategies and voicing their views comfortably. Our staff values their identity and culture, while also being vigilant to signs of harm and facilitating child-friendly avenues for expression. Families and communities are empowered to promote child safety, and decisions involving children including their families. We uphold equity, prioritise safety, and maintain a zero tolerance policy towards harm, committed to the safety, participation, and empowerment of all children and young people.
For further information about the role, please contact Kylie at **@carersnt.asn.au
