AddressPremier Fintech is looking for an experienced, exceptional & self-motivated Support Coordinator on a Full-Time basis to join our team at Darwin, reporting to the Team Leader - Specialist Support Coordinator. The right candidate should be able to provide high standards of support and service. This role will be initially offered as a 1-year full time contract (38hrs/week) with initial 3 months’ probation. Working hours will be from 8:30am - 5pm (Mon) and 8:30am – 4:30pm (Tue to Fri). This will be a role required to provide individualized support to participants of the National Disability Insurance Scheme (NDIS).
Duties and Responsibilities
- Provide support to clients based on their NDIS plan, implementing all supports within the client’s plan including formal, mainstream, and funded supports.
- Provide time limited specialist support coordination to address high level risk and assist participants to connect with supports and build capacity and resilience.
- Providing crisis support to Participants.
- Use a strength-based approach when working with clients to establish a Support Plan with the client and other relevant stakeholders.
- Build effective relationships with clients and their families while maintaining appropriate and professional boundaries.
- Manage client issues and complaints with respect and fairness whilst following policies and procedures.
- Ensure regular contact with participants is maintained and recorded.
- Prioritize, manage, and administer a caseload / task in a coordinated, efficient, and timely manner.
- Ensure that information on relevant community resources is available to clients and appropriate referrals are made and followed up.
- Develop and maintain effective working relationships with stakeholders, other Disability services and Mental Health services, other non-government agencies and the National Disability Insurance Agency (NDIA)
- Complying with all relevant legislation and Codes of conduct
- Proven experience working with people with autism, disability and / or mental illness.
- Maintaining an UpToDate knowledge of the NDIS system and practices, be aware of and ensure all NDIS policy, procedures and guidelines are adhered to.
- Ensure appropriate NDIS Billing for Support Coordination is completed accurately and on time.
- Display a commitment to professional development, participate in and support the team in staff supervision, development and learning opportunities.
- Provide feedback to other service providers.
- Ensure client file documentation supports the standards for documentation and meets NDIS guidelines.
Desirable Qualifications and Experience
- Experience working in disability services or a similar environment with demonstrated experience in complex disability support.
- Relevant tertiary qualification in; Disability, Individual Support, Community Services, or substantial demonstrated experience
- Comprehensive knowledge of human rights-based approaches and person-centered principles and approaches, including positive behavior support and active support
- Ability to coach, mentor and develop a team.
- Well-developed written, verbal and listening skills.
- Capacity to implement change and identify opportunities for innovation.
- Solid financial management capability (billable hours, P&L’s, budgets)
- Confidence and capability in using systems and technology and Microsoft office.
- Strong administrative skills: time management, coordination of tasks, efficient work practices Ability to plans and schedule own work independently, monitor progress against work plans and outcome.
- Cultural understanding reflective of the community
- Excellent interpersonal skills to engage clients, their family/guardians/carers, advocates, and all other key stakeholders.
Required
- Current Driver’s Licence
- National Police Check
- Working with Children Clearance
- NDIS Worker Screening Certificate
- First Aid and CPR Certificate
- Covid-19 Vaccination
