AddressAre you an experience claims assistant/Case Manager with exceptional relationship building skills, seeking a new challenge and the opportunity to make a meaningful impact in worker's lives? Then look no further…
Let's start with what's in it for you?
- Highly rewarding role managing your own portfolio of clients!
- Extremely friendly and supportive work environment
- Carlton location - very close to PTV
- Full time permanent : Mon - Fri, 8.30am - 5pm
- Professional development opportunities
- Attractive salary + extended leave entitlements + discounted insurance AND MORE ON OFFER!!
The Company
An opportunity exists for an exceptional Case Manager to join this reputable national leader in claims management for accident & illness insurance and workers' compensation. Their lovely and modern offices are based in Carlton, very close to public transport and car parking nearby, with a supportive and family like culture which makes coming into work, that much better!
The Role
Maintaining a high level of organisation and client experience, your day to day responsibilities will include:
- End to end portfolio/ case management
- Assess liability of claims
- Maintain regular contact with the injured/ ill claimant, employer, treating doctors and other service providers
- Coordinate services to achieve treatment, recovery and return to work
- Assess progress, barriers and risks in regards to return to work, recovery and claim finalisation
- Keep all parties updated with progress of claim
- Review claims to determine appropriateness of treatment, adherence to protocols and ongoing liability
- Database maintenance
- Identifying issues and trends in your portfolio and taking appropriate action
- Answering telephone calls and assisting with general enquiries
To be considered for this position we are seeking:
- Proven experience in a similar Case Manager/Claims Advisor within Accident and Illness (or Workers Comp/RTW)
- Strong organisational and time management skills
- Excellent conflict resolution and exceptional customer service
- A proactive, diligent approach with a commitment to handling multiple cases simultaneously
- Ability to work autonomously with a can-do attitude!
Please apply now to take the next step in your professional career!
Good luck!
