Case Manager

TassieCare is a leading Tasmanian NDIS business recently accredited with the Australian Childhood Foundation. We offer a wide range of supports and services to people with disabilities within our community. 

From humble beginnings in Latrobe only 4 years ago starting with 5 employees, we are extremely proud to say that we have over 300 Team Members statewide.

Due to internal promotions we are seeking 2 Case Managers to join our team in Devonport.

TassieCare have a complex and fast-paced operating environment, which means that there is never a dull day and always something new to learn.

As a Case Manager You will lead and provide supervision to Team Coordinators & Support Workers across multiple teams, engaging with key stakeholders to ensure the highest level of care, supports and services for NDIS participants.

Our Case Managers work schedule will follow a 4-week rotating roster, which includes  weekdays, weekends, and on-call shifts. This schedule ensures adequate coverage and flexibility for both you and the company.

As part of your role, you will be required to be on-call during specified times. This entails being available to respond to urgent matters or emergencies outside of regular working hours. To support you in this capacity, a mobile phone and laptop will be provided for your use.

Personal Qualities

• Empathy and a genuine commitment to improving the lives of NDIS participants.
• Ability to lead a team, maintain professional working relationships, & adhere to confidentiality obligations.
• Model enthusiasm, a can-do attitude & a high level of professionalism 
• Excellent written & verbal communication, problem-solving skills with the ability to adapt to changing circumstances, whilst adhering to budget requirements.
• Ability to make ethical informed decisions, whilst adhering to business-critical deadlines.
• High Stress tolerance, resilience, & the ability to remain composed in challenging situations.This role also offers opportunities for ongoing learning and professional development within TassieCare Services.

Core Capabilities: What & How you do it

• Model and reinforce values in organisational culture and practice. 
• Reflect and uphold the NDIS principles and values in your own behaviour and way of working.
• Ensure that workers understand and demonstrate good practice based on NDIS principles, as described in the Framework.
• Support and reinforce a work culture that promotes mutual respect and zero tolerance of any behaviour or circumstance that does not uphold participant rights.
• Engage with and learn from people with lived experience as colleagues, experts, and advisers.
• Look for opportunities to recruit and develop people with lived experience, and with diverse identities and cultural backgrounds, representative of the communities being supported.
• Support and reinforce a culture that is interested in, responsive to and supportive of diversity and inclusion. 

What you know

• Principles underpinning the United Nations Convention on the Rights of Persons with Disabilities and other relevant declarations, conventions, and protections for participant cohorts.
• NDIS principles and related legislative and regulatory mechanisms, responsibilities, rules, and processes.
• NDIS Code of Conduct.
• NDIS Practice Standards and related guidance, including the High Intensity Support Skill Descriptors and Positive Behaviour Support Capability Framework.
• NDIA Operational Guidelines.
• The general capabilities and specialist skills and knowledge required by workers in different contexts.
• Current and emerging best practice models and frameworks in disability and related services.
• Governance frameworks that address clinical and practice governance and related supervision and delegation arrangements.
• Principles, strategies and tools for managing others e.g. motivation, feedback, coaching, recognition, adult learning and development and change management.
• Participant groups who may be more vulnerable to heightened risk and strategies to remove or reduce risk.
• Situations or circumstances that may present heightened risks, for example services delivered in segregated or closed settings.
• The role of informal networks, community resources, groups, and networks in enhancing outcomes for participants.
• Tools and methods to support measurement of meaningful participant outcomes that reflect participant goals and the principles of the NDIS and UN Conventions on the Rights of Persons with Disabilities.

This role includes opportunities for ongoing professional development and career progression through training and resources provided by TassieCare Services to enhance your skills and knowledge in the field.