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Form of workThe Position
ACI Home Care is currently seeking an experienced Care Manager to join our growing team. The Care Manager is responsible for coordinating the provision of care and services for a portfolio of Home Care Package clients who reside predominantly in the southwest Sydney region. This includes managing a team of care workers who provide individualised domestic, personal, health, transport and community supports to clients in their own home and community.
We have both full-time and part-time positions available.
About ACI Home Care
ACI Home Care provides home care services to older people who receive support through the Commonwealth Government’s Home Care Package (HCP) program. We operate throughout southwest Sydney and have a large client base from Culturally and Linguistically Diverse (CALD) communities. We strongly value the principles of diversity and inclusion.
Our services aim to create a positive ageing experience through the provision of culturally sensitive, quality and individualized care that enables older people to retain independence and wellbeing, whilst living in their own home and community.
Key responsibilities
In this role you will:
- be the primary point of contact for clients and their families.
- undertake client assessments, and in partnership with the client, develop care plans, service schedules and manage the HCP budget.
- lead a team of Care Workers, provide detailed shift instructions, follow up and training as required.
- manage client referrals to Allied Health and other medical practitioners if clinical or mobility needs are identified.
- liaise with rostering team to schedule care and clinical staff.
- ensure documentation, case notes, processes and reporting requirements meet relevant legislation, such as the Aged Care Quality Standards.
- monitor clients’ health, wellbeing and service satisfaction, and manage client feedback and complaints to ensure resolution for all parties.
- support the Operations Manager with promotional activities as required.
The successful applicant will have:
- Cert IV or Diploma of Community Services (Case Management)
- Clinical qualifications (i.e. RN/EN) are highly regarded, but not essential.
- Experience coordinating and supervising multidisciplinary care teams within aged care, disability care or a community health care environment.
- Care coordination and case management experience, with demonstrated ability to create and implement person centred, consumer directed services that uphold the independence, choice and rights of service recipients.
- Ability to develop and manage home care package budgets and service schedules.
- Experience and knowledge of supporting people living with dementia or complex aged related health conditions.
- Knowledge of Home Care Package Program requirements.
- Experience working in a compliance driven environment.
- Proven experiencing managing individual and team performance.
- Current First Aid and CPR certificate
- Driver’s license and access to own vehicle
- Professional verbal and written communication skills
- High level of organisational and time management skills
- Sound computer skills and experience in using client management software
- Right to work in Australia
Why us?
- A growing service with a great workplace culture
- We’re still small enough to provide our clients with a more personalised service
- Learning and career opportunities, including access to the Altura leaning suite
If this sounds like the perfect opportunity for you, we would love to hear from you.
Salary
Based on experience as per the SCHADS Award (if non clinical), or Nurses Award (if a registered EN or RN).
