Case Manager

Fixed term, full-time opportunity through until 30/06/2026 based from Orange. Join LiveBetter, a for-purpose organisation inspiring possibility by giving people access to support in their chosen community. Undertake assessments and ongoing management of customers referred to LiveBetter for a variety of programs delivered by LiveBetter Out of Hospital Care Team.Provide safe, professional, person-centred care and support services tailored to individual needs with strong focus on our customers.LiveBetter Employee Benefits includeSalary Packaging (increase your take home pay)!Access to our 24/7 employee wellbeing app Supplementary Parental Leave Additional Purchase LeaveEmployee Referral ProgramFitness PassportService & Recognition AwardsLearning and Development opportunities, with diverse career pathway options(Eligibility criteria/terms and conditions may apply for some LiveBetter Employee Benefits)About the teamIn Home Services support people in regional communities across NSW, Victoria, and Queensland to live better lives. We empower and support people to lead a happy and independent life, in the comfort of their own home. The Division’s main objectives are: To provide safe, professional, person-centred care and support services tailored to individual needs with strong focus on our customers. To perform excellent customer service and care duties in line with funding and mandatory industry requirements safely in customers’ homes. Be an employer of choice creating a safe supportive work environment with career development opportunities within the In-Home Supports Team and wider LiveBetter Teams. About the roleThe primary objective of the Case Manager position is to undertake assessments and ongoing management of customers referred to LiveBetter for a variety of programs delivered by LiveBetter Out of Hospital Care Team. The role will comply with all requirements of the relevant program guidelines and be responsible for the arrangement and ongoing monitoring of brokered services as required. Some key accountabilities of the role will include:Provision of accurate customer reporting. Provision of case management to eligible customers within the geographic areas serviced by LiveBetter Case Management Services. Promotion and development of Case Management Services. Providing education to other service providers about LiveBetter Case Management Services.Conducting skilled and comprehensive assessment of customers and developing a suitable individual plan with the customer. After hours and on call responsibilities may be required as part of the OOHC Contract Requirements Maintain Current & UpToDate Vaccinations as requested by NSW Health in line with Program Requirements About youWe would love to hear from you if you have a Diploma Community Services – Case Management or relevant qualifications (Nursing / Allied Health etc) and a willingness to attain Case Management Qualifications if you do not possess Experience in comprehensive assessments and/or Case Management. To be successful in this role, you will also have these key skills:Demonstrated experience in comprehensive assessments and/or case management and support coordination.Understanding of relevant legislation and regulations.Strong negotiation, advocacy and networking skills.Sound level of skill utilising computerised technology including Microsoft products.High level written and verbal communication ability including influencing, listening, negotiation and conflict resolution.Strong time management skills with the ability to complete multiple tasks with competing priorities.Ability to travel within the region to conduct assessments.Ability to work both independently and as part of a team with a flexible and adaptable approach to working arrangements.For detailed information about this role please refer to the position description on our website (SEEK candidates click apply and you will be directed to our website).As part of this role, you will be required to undertake and pass a National Criminal History Check and pre-employment health & wellness check including drug and alcohol screening. You will also be required to obtain a NSW Working with Children Check and NDIS Worker Screening Clearance. Sounds great? What next?To convince us that you are the best person for the job, please provide a resume that clearly demonstrates how your skills, experience and qualifications meet the requirements for this role. As part of your application, can you also please provide a cover letter of maximum three pages that address the following three targeted questions:Please detail a time when you had to undertake high priority competing tasks, ensuring compliance with periodic deadlines and in accordance with approved policies and procedures. Please provide us an example of a time you have undertaken a comprehensive case management assessment, including your interactions with other organisations and stakeholders. What do you feel were the key challenges in ensuring the participants/clients you were responsible for were supported adequately?Briefly and in your own words explain to us what you think the key challenges are faced today by people who are frail aged and/or living with a disability?Closing date: 11:59pm, Sunday 24th March 2024 Enquiries: Amanda Hilli, Senior Case Manager – 0436 643 840LiveBetter is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes but is not limited to Aboriginal and Torres Strait Islander People and People from Culturally and Linguistically Diverse backgrounds.About LiveBetterLiveBetter Community Services are one of the largest regionally based providers of community services in Eastern Australia. We strive to enable the people of regional Australia to live their best lives.For further info about us and to see for yourself the great things that we do, you can visit:https://www.linkedin.com/company/livebettercommunityservices/https://www.facebook.com/LiveBetterAustralia/https://livebetter.org.au/