AddressAre you a Customer Service Star looking for your next role? This could be the role for you!
Who we areEdmen CSS is backed by Australia's largest ASX-listed workforce solutions company - PeopleIN. Edmen CSS is a national organisation providing quality Support Workers to Disability, Youth and Aged Care service providers across Australia.
At Edmen, we believe there is a better way to provide staffing solutions to the Disability, Youth and Aged Care sectors. We are obsessively passionate about OUR PEOPLE who are our greatest asset.
About the role
We are currently seeking a Service Coordinator to join our after-hours team, based in Shellharbour to play a critical role in providing our clients' with the right candidate. You will support multiple customers across our business, ensuring participants are enabled to maximise choice and control, and employees are actively supporting services to be safe and compliant.
As the job title indicates, this would predominantly be after-hours, evening work, you will need to be available on weekends and public holidays as well.
Responsibilities will include:
- Administer all staff rosters that enable an effective balance to be achieved between optimising staffing efficiency and maximising staff satisfaction.
- Work collaboratively with parties to ensure rosters reflect resource needs to meet service delivery demands.
- Ensure the roster is completed and available to staff in a timely manner that meets industrial requirements.
- Undertake administrative activities related to managing the roster, including but not limited to inputting and updating staff details and attendance preferences.
- Liaise with staff regarding changes and updates to the roster.
- Coordinate the provision of agency staff to ensure supplementary workforce to our customers.
About you
To be successful in the role it is all about attitude! We are looking for someone willing to give it their all, and be an integral part of the lively team!
You will possess the following:
- Experience in a fast-paced customer service role (retail, call centre etc.)
- Excellent organisational and time management skills
- Highly developed communication, both written and verbal, and interpersonal skills
- Skills relevant to roster coordination and management
- Ability to effectively liaise with a range of internal stakeholders
- Proficiency in Microsoft Office (Word, Excel, Outlook)
How to apply
If you have the skills, experience, and drive to be successful in the position we encourage you to APPLY NOW!
