AddressWe are looking for a passionate and customer-oriented individual with a preferred minimum of 1 year prior medical reception experience, a familiarity with Genie software is also desirable. This Casual position is 2-5 days a week (Monday to Friday) and offers the perfect opportunity for steady development within a growing practice.
At our clinic, we are committed to delivering exceptional care to patients who suffer from headaches and migraines. As part of our team, you'll play a crucial role in ensuring a smooth and efficient patient experience. Proficiency in medical reception duties, including managing appointment schedules, handling patient paperwork, and processing payments, is essential.
Key Requirements:
- Minimum 1 year of prior experience as a Medical Receptionist
- MUST be available Fridays
- Excellent communication skills and a compassionate disposition
- Dedication to delivering a high standard of patient care
- Strong organisational and time management abilities
- Proficiency in computer usage and adaptability to new systems
- Professional presentation and attention to detail
- Ability to multitask, adapt to change, and work independently or as part of a team
- Maturity and a strong work ethic
Responsibilities:
- Greet and assist patients, explaining our practice's processes and procedures
- Manage appointment scheduling for doctors and staff
- Handle incoming and outgoing correspondence efficiently
- Process payments and facilitate patient bookings
- Organise, prepare, and manage patient paperwork
- Handle new referrals and delegate triaging as needed
- Attend staff meetings to stay up to date with practice updates
- Maintain inventory of stationery and kitchen supplies, placing orders as required
- Always uphold patient privacy and confidentiality
- Ensure daily balancing and processing of banking settlements
- Manage opening and closing procedures for clinic days
- Maintain cleanliness of workstations and communal areas
