AddressAbout Us:
Join our dedicated team at Neighbourhood Medical, a small private billing, GP-owned clinic located in the beautiful community of Bardon. We specialise in women's and children's health while offering comprehensive general practice care to our local community. Our commitment to ensuring our patients feel welcomed and cared for throughout their entire healthcare journey has earned us a reputation for exceptional clinical care.
Core Values:
Excellent Communication: As part of our team, you will uphold our commitment to excellent communication. You will interact with patients and colleagues with empathy, clarity, and respect, fostering an atmosphere of trust and understanding.
Slow Medicine Approach: We embrace the "slow medicine" approach, taking the time to truly understand our patients' needs. Your attention to detail and dedication to thorough, patient-centred care will help us deliver on this core value.
Self-Care for Staff: Neighbourhood Medical values the well-being of our staff. By joining us, you'll be encouraged to prioritise self-care and model the principles of health and well-being that we promote to our patients.
Supportive Team:
Our practice is proudly GP-owned, and our team includes supportive doctors and nurses who are dedicated to providing the highest level of clinical care. You will have the opportunity to work alongside experienced professionals who share our values and commitment to excellence.
Key Responsibilities:
- Warmly greet and assist patients in a friendly and professional manner, embodying our commitment to excellent communication.
- Efficiently schedule appointments, manage patient records, and maintain the reception area
- Promptly answer phone calls, address patient inquiries, and provide information as needed with patience and clarity.
- Learn and proficiently use Neighbourhood Medical's IT systems for scheduling, record-keeping and communication.
- Develop an understanding of and be able to apply Medicare and private billing processes
- Maintain an organised and aesthetically appealing reception area, reflecting our commitment to a pleasant environment for both staff and patients.
Qualifications:
- Previous customer service experience is required, demonstrating your ability to uphold our core values.
- Proficiency in quickly learning and using IT systems
- Strong organisational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Ability to work effectively within established systems and processes.
- Familiarity with medical terminology and office procedures is advantageous but not mandatory.
- Previous experience in a medical practice or healthcare setting is a plus but not required, as long as your values align with ours and you can contribute to our organisation.
Benefits of Joining Our Team:
At Neighbourhood Medical, we place great importance on fostering a positive and supportive work environment for our staff. When you become a part of our team, you can expect a workplace where your contributions are acknowledged and celebrated. We take the time to celebrate staff birthdays. We also come together for family friendly events and, of course, enjoy an annual Christmas party. We make it a point to recognise and celebrate staff achievements, ensuring that your hard work doesn't go unnoticed. Our practice is more than just a workplace; it's a warm and welcoming community where your well-being is a top priority. We encourage continuous learning and provide opportunities for skill development and training.
This role would be suited to someone who is either wanting to continue their career while supporting a work life balance or someone who is ready for a career change. Direct Medical Receptionist experience is not a necessity as Neighbourhood Medical is committed to growing our team with the right skills while supporting the current positive culture. It is a part-time or Casual role with the opportunity to flex up and down depending on staffing requirements.
Join us in building a fulfilling and rewarding career at Neighbourhood Medical.
How to Apply:
If you are a motivated individual who shares our commitment to providing exceptional patient care, embracing our core values, and contributing to our practice, we invite you to apply. Please submit your resume and a cover letter outlining your relevant qualifications, experience and availability to *****@neighbourhoodmedical.com.au.
Neighbourhood Medical is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
Join us in making a positive impact on the lives of our patients and our community by becoming a valued member of the Neighbourhood Medical team, whether on a part-time, or Casual basis!
