Address
Form of work Work on major digital program
Highly Agile and high-performing team with priority status
fixed term contract
My client, a major media organisation is seeking a highly motivated Change Manager to work on a major CRM transformation program. The aim of the program is to help enable more customer services through digital channels impacting systems and processes within the business.
The successful Senior Change Manager will work closely with the business, in particular, Stakeholders, PM's, BA's and the engineering teams to determine and communicate change across the business.
The focus of this role will be on process & organisational change as a result of the transformation, implementing change plans, conducting change impact assessments, constructing training and support material, providing post-implementation support, and addressing adoption issues. The Change Manager should have a proven track record of understanding the change impact of IT transformation projects (ideally CRM).
Given the focus on CRM, any experience in relevant projects will be a real advantage in undertaking the role.
Key Requirements / Experience
Demonstrated experience in change management and knowledge of change management principles, methodologies, and tools
Optimise business acceptance and change sustainability
Develop, manage, and coordinate change planning and execution activities
High-quality problem-solving skills and ability to effectively adjust plans and schedules
Ability to influence others and move toward a common vision or goal
Focus on strategic and tactical end-to-end change activities
Strong communication skills, both written and verbal
Proven experience delivering strong communications and stakeholder management
Please send CV or call for further information
