Experience Chapter Lead
- You are an experienced Design leader curious about emerging digital technology and fintech
- Our team is committed to providing the best digital experiences for our customers and staff
- Together we deliver digital innovation that builds a brighter future for all Australians
- Experience strategy – Creating, implementing and championing an innovative experience strategy and roadmap across our digital platforms
- Concepting – Getting on the tools to create concepts to communicate your experience vision
- Outcome-driven design - Alongside understanding the customer, work with Product Owners to understand business drivers, define UX metrics against those drivers, measure and report on results
- Portfolio planning - Scoping, planning, and providing estimates for portfolio initiatives, and tracking delivery against budget and timelines
- Design collaboration - Working closely with researchers, designers, product, engineering and other business stakeholders to deliver feasible solutions that meet customer and business needs
- Design Practice – Leading the development of design capability and practice within the Chapter, including continuous improvement of people, methodologies, tools and processes
- People Leadership - Mentoring and managing performance of a team of designers to support capability development and career progression
- Design Operations - Overseeing the management of design operations across your delivery portfolio and the Design Chapter more broadly
- Advocating for design - Ensuring Experience Design methodology is understood and embedded in product delivery across the broader organisation
- Experience designing in the Payments and/or short-term lending space, across native and responsive platforms
- Proven design leadership and mentorship experience
- Extensive experience implementing the end-to-end UX process including scoping, planning and providing estimates for UX deliverables on large/complex Strong conceptual interaction design and information architecture skills with an ability to know “great” from “good”
- The ability to see the bigger picture, design and critique design from a strategic perspective
- Exceptional presentation, communication and influential stakeholder management skills
- A passion and commitment towards delivering the best customer experience across digital channels
- Experience in utilising customer research, behaviour analytics and digital analytics to drive design and journey optimisation
- Awareness of and Experience Designing within risk regulations
- For everyone, no matter what their reason is for flexing
- Where we work, when we work & how we work Trusting our people and focusing on outcomes, not just face time
- Discover how our people take advantage of
- Learn more about how we prioritise