Chief Operations Officer

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Position Details
Reference Number 10857
Position Title Chief Operations Officer
Employment Type Permanent Full Time
Department Operations Overhead
Location All Areas
Enterprise Agreement Classification Over Award - Over Award
Salary $160,000.00 to $170,000.00
Position Summary
Chief Operations Officer
Join Us as Chief Operations Officer at SensesWA!
Position Overview:
Are you ready to take the helm as our Chief Operations Officer and make a significant impact on SensesWA's strategic direction? We are on the lookout for a high-performing individual who can bring exceptional performance-based leadership to our team.
The role:
In this dynamic position, you'll be at the forefront of shaping SensesWA's Operations portfolio. We're seeking a candidate with a track record of outstanding staff management, a keen eye for financial acumen and a proven ability to steer towards sustainability and increased revenue.
About you:
We want more than just a professional – we want an action-oriented leader who thrives on making things happen. Your knack for engaging with both staff and customers will be crucial in ensuring the seamless execution of our organisational strategies.
What this role will deliver to your career:
Opportunity to drive real change and shape the future of our operations.
Be a key player in a high-performing team dedicated to making a positive impact.
Work in an environment that values innovation, collaboration and importantly, personal growth.
If you Are:
A results-driven leader with a proven track record in staff management.
A financial maestro, capable of navigating and enhancing sustainability.
A strategic thinker who can turn plans into action.
Then, SensesWA wants you!
Company Overview:
SensesWA is a leading not-for-profit organisation with over a century of commitment to providing exceptional disability services in Western Australia. Our mission is to build capacity by delivering comprehensive disability services, specialising in Community Access, Homes & Living, sensory services, positive behaviour support and children's therapies. We are currently seeking a highly skilled and dynamic Chief Operations Officer to lead our Operations Division.
Apply now and be part of a team that's committed to making a difference. Your leadership could be the driving force behind our success. Let's shape the future together!
Key Responsibilities:
Strategic Planning: Collaborate with the Executive Team and Board to contribute to the strategic planning for the organisation, ensuring alignment with the overall mission and objectives.
Business Development: Develop a robust business plan for the Operations division, focusing on Community Access (CAS), Therapy services, Positive Behaviour Support (PBS) and Homes and Living (H&L), aligning with the organisational Strategic Plan, Purpose, Vision and our customer commitments.
Financial Management: Evaluate and manage the sustainable performance of all operations activities, identifying opportunities for additional funding sources, including grants and tenders, to enhance the financial viability of the organisation.
Leadership and Development: Provide leadership to senior management teams in CAS, Therapy services, PBS and H&L, ensuring staff supervision, development and training align with organisational goals.
Stakeholder Engagement: Build and maintain effective relationships with internal and external stakeholders, including government agencies, contracted services, and suppliers.
Compliance and Governance: Ensure governance, contractual, legal, and legislative requirements are met across all operational activities within the organisation.
Communication: Maintain accurate and timely communication with CAS, Therapy services, PBS and H&L team members, volunteers, clients, and their families, representing SensesWA to external bodies as required.
Qualifications:

• Relevant Tertiary Qualification(s).
• Proven success in setting strategy and leading operational teams in the not-for-profit sector.
• Demonstrated ability in gap analyses, new business initiatives and strong conceptual, analytical, financial, and problem-solving skills.
• Experience in managing multiple stakeholders with competing demands.
• High-level skills in executive management, including people leadership and change management.
• Proven experience in managing and growing client engagement within the Human Services sector.
• Excellent time management skills with a successful track record of organising and prioritising workloads in a fast-paced environment.

Desirable Qualifications:

• Experience in the disability sector.
• Working knowledge of the NDIS National Quality and Safeguarding Framework, the disability industry and compliance requirements.
• Current knowledge of legislative obligations for Equal Opportunity, Disability Services and Occupational Safety and Health.

Essential Compliance Criteria:

• National Disability Insurance Scheme Worker Screening Clearance.
• Current and Valid WA Working with Children Check.
• Current Western Australian motor vehicle driver’s license.
• Willingness to travel or work across any SensesWA locations, including potential intra and interstate travel.

How to Apply:
If you are an energetic and results-driven leader with a passion for making a positive impact in the disability sector, we invite you to submit your resume and a cover letter addressing the selection criteria to
In addressing these selection criteria, please provide specific examples and quantify your achievements wherever possible. Your responses should clearly showcase your suitability for the Chief Operations Officer role at SensesWA.
Applications close on Monday 05 February 2024.
SensesWA is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.
Selection Criteria Essential: 1. Strategic Planning: Demonstrated experience in actively collaborating with Executive Teams and Boards to contribute significantly to the strategic planning of an organisation. Provide examples where your strategic insights and contributions led to the successful alignment of organisational object
Essential: 2. Business Development: Proven track record in developing comprehensive business plans for operational divisions, particularly in the not-for-profit sector. Share specific instances where your business development initiatives in CAS, Therapy services, PBS and H&L directly aligned with and enhanced
Essential: 3. Financial Management: Highlight your ability to evaluate and manage the financial performance of operations activities. Provide concrete examples of how you identified and pursued opportunities for additional funding sources, including securing grants and tenders. Illustrate how your financial ma
Essential: 4. Leadership and Development: Demonstrate your experience in providing effective leadership to senior management teams, specifically in CAS, Therapy services, PBS and H&L. Provide examples of your approach to staff supervision, development and training, ensuring alignment with organisational goals.
Essential: 5. Stakeholder Engagement: Provide evidence of your ability to build and maintain effective relationships with a diverse range of stakeholders, including government agencies, contracted services and suppliers. Share instances where your stakeholder engagement strategies positively impacted organisat
Essential: 6. Compliance and Governance: Illustrate your expertise in ensuring governance, contractual, legal and legislative requirements are met across operational activities. Provide specific examples where your attention to compliance and governance has contributed to a robust organisational framework and
Essential: 7. Communication: Demonstrate your commitment to maintaining accurate and timely communication within and outside the organisation. Share instances where your communication strategies with CAS, Therapy services, PBS and H&L team members, volunteers, clients and their families have enhanced organisat
Essential: 8. Qualifications: Possess relevant Tertiary Qualification(s).
Essential: 9. Proven Success: Provide evidence of your proven success in setting strategy and leading operational teams within the not-for-profit sector. Highlight specific achievements that showcase your ability to drive successful outcomes, including improved financial performance and enhanced people perform
Essential: 10. Time Management: Demonstrate your excellent time management skills with a successful track record of organising and prioritising workloads in a fast-paced environment. Provide examples where your time management abilities have contributed to the successful execution of operational plans and obje
Contact Person Ms Stephanie Pyle
Alternate Contact Person HR/Recruitment Officer
Alternate Contact Number
Alternate Contact Email recruitment@senses.org.au
Closing Date 05/02/2024
Position Description Chief Operations Officer - 19012024.pdf
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Please note that this position will close at 11:45pm (AESDT) on the closing date.
Please ensure your application is added before this time as we do not accept late applications.