Address Join the change. Together, we’ll make history.
As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.Everyone at AGL is an important part of building a better energy future and we want you to join in.
About the Role
Due to internal growth, we are looking to expand our team and hire a Functional Analyst on a 12-month permanent basis in Melbourne or Adelaide.
This role will see the Functional Analyst support the delivery of positive debt performance and drive initiatives to positively impact the debt book and ultimately supports the Large Collections team.
Credit Collections aims to minimise overdue accounts, prevent bad debts, whilst consuming the least amount of resources and upholding optimal customer experience.
The Large Collections team is responsible for managing & optimising cash collections across AGL’s C&I customers. The team ultimately aims to identify opportunities to resolve customer indebtedness upstream and improve customer engagement in the collections lifecycle.
What you’ll be doing:
1. Delivering Value:
Proactive monitoring, investigation and analysis of debt performance reports, metrics, forecasts and trends, on a daily and weekly basis
Monitor and drive performance of overall Credit & Affordability targets
Recommend collection strategies (based on analytical insights, research and thought leadership) and once approved, execute through to completion.
Implementation of debt performance initiatives that impact positively on debt book and customer experience
Monitoring ‘end to end’ collections framework to ensure process integrity, working with key internal and external stakeholders for issue resolution.
Provide strong functional support and subject matter expertise, internally and externally
2. Creating Efficiencies:
Identify and implement process improvements that have a positive cost/benefit return and reduction in Opex
Make it easier for customers and stakeholders to interact with Credit processes
Ensure all Credit processes are executed and/or actioned in a timely manner
Resolve process issues to deliver efficient debt recovery
Simplify Credit processes (where appropriate)
3. Quality, Compliance & Governance:
Gather analytical insights from stakeholders (monthly basis at a minimum) and recommend actions to improve upstream and downstream debt recovery
Monitor and review system process performance and integrity, implementing corrective actions where required
Ensure all Credit processes are compliant from a financial, regulatory and legal perspective
Anticipate any risks and issues, and address appropriately during planning
Minimise impacts to BAU by providing quality change readiness support such as work instructions and training, and following up with post implementation support
Qualifications, key skills and experience required:
Process knowledge in credit management and collections, ideally within the energy industry
Prior experience in an Analyst function or equivalent utilising SAP HANA or Power BI
Able to analyse processes, recommend a solution & drive the solution to completion
Strong analytical and reporting skills with focus on detail
High quality written and verbal communication
Proven experience as a business/operational analyst in similar or related businesses
Experience with debt performance management and understanding of business drivers preferably in utilities
What is in it for you:
Amazing discounts off your AGL Energy & Telecommunication accounts that you can share with your family and friends.
Flexible work arrangements
Discounts off Gym Memberships, Health Insurance, and other wellness.
Access to onsite facilities, bike rack, change rooms and onsite café.
Note: You must have unlimited, full working rights in Australia to Apply
Please ensure your application is submitted by the closing date: midnight Wednesday 21st February
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
Job Family Group:Credit
