Claims Administration Assistant

• Bring your organisational skills to support the Claims Operations team.
• Fixed term contract until 31st Dec 2024, based in Gosford, NSW
• Salary from $70,694K + super, plus benefits

About the Role

This role is responsible for the delivery in a range of administrative services to support efficient and effective claims operation to the NSW Workers Compensation Scheme and its Claims Service Providers across NSW.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• icare day – access to an extra day’s leave
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a Claims Administration Assistant you will:

• Provide a range of administration and processing support services, including document exception handling, new claim registration, records management, routine financial transactions and correspondence to support the effective operation of Personal Injury claims across the NSW Workers Compensation Scheme and its NSW Claims Service Providers.
• Work closely with our partners, like employers and injured workers, to give them the best support for their claims.
• Build and maintain human centric relationships with external and internal stakeholders by providing excellent customer service via phone and email.
• Collect and compile information for and prepare documentation and correspondence in line with organisational requirements, to support information flow and inform quality decision making.
• Complete routine financial transactions ensuring compliance to regulatory, legislative and icare requirements.
• Respond to enquiries, and escalate and redirect issues as required, to ensure the provision of accurate information and customer satisfaction.
• Update and maintain records and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible.

Skills & Experience

• Previous administration experience in workers compensation is desirable.
• Experience in dealing with various systems and databases.
• Customer service ethos

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.   We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.