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SalaryAbout the role
- We are seeking motivated, reliable, and caring people to join our Claims Administration team.
- Applicants who have a desire to help others and seek long-term stable employment in an organisation with a great culture should apply.
- This role is varied and can include lodging and managing claims, liaising with Insureds, Insurers, colleagues, and contractors. Every day will be different, and you will be well supported with training provided and your team.
Duties and responsibilities:
- Assist customers in a time of need with empathy and kindness.
- Lodgement and triaging of claims.
- Proactively manage claims delivering quality customer service.
- Being on the telephone with inbound and outbound calls throughout the day and assisting in a professional and empathetic manner.
- Accurately and efficiently assess what needs to happen next and who to appoint at all times.
- Interact professionally with multiple stakeholders internally and externally.
- Being considerate of others at all times.
- Participate in training and upskilling to build capability within yourself and your team.
About you
- You will be enthusiastic to learn, happy to pick up the phone, and have a great attitude.
- Have the ability to work diligently.
- May have experience in providing an outstanding customer service or can be new to the industry with the right attitude.
- Excellent written, verbal, and interpersonal communication skills.
- Computer literate.
Why join ARC Projects?
- It is an exciting time to be part of ARC Projects as we continue to grow and strive to become the best builder and restorer in the insurance industry. We are big enough to provide fantastic opportunities for growth and development, yet ARC Projects strives to retain that ‘family feel’ so you will be a valued both professionally and personally.
- ARC Projects provides fantastic employee benefits such as a subsidised employee gym (on site at the Gold Coast office), health and fitness program, and regular social activities.
