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Form of workOur client is a boutique general insurance broker, with an established footprint on the Brisbane market that is going through their next stage of growth. The business has an excellent team of long serving professionals with a focus on learning, development and collaboration. They are looking for a passionate insurance professional that is looking to take the next step in their career.
The role would be ideal for someone with 1-2 years experience in insurance that is interested in more then just claims! Whilst the main focus of the role will be handling a portfolio of claims across GI products, there is also room for you to be involved in other areas of the business across admin, broking or project style work.
Key Responsibilities:
- Manage a portfolio of claims end-to-end, in a fast-paced environment
- Evaluate and conduct thorough investigations of new claims to establish validity
- Ensure claims are processed within given time frames to ensure compliance with our service standard
- Liaise with national stakeholders to complete thorough investigation
- Data analysis, reporting and administrative support
- Work collaboratively with the team to achieve KPI’s
- Prior claims experience highly regarded
- Proven Customer Service professional with extensive administration experience
- Able to remain calm under pressure and work through complex issues
- Go-getter attitude and can make things happen quickly
- Customer-centric mindset with a desire to provide an outstanding customer experience with empathy and ability to build rapport with customers
- Strong time management and problem-solving skills
- Confident decision maker with strong attention to detail
- Excellent written, verbal and interpersonal communication skills
- Strong negotiator with an ability to manage conflict
- Desire and ability to build meaningful relationships across the business
- Competitive remuneration plus employee benefits
- Be a part of supportive and friendly team
- Flexible working arrangements (1 day from home after probation)
- Career growth through training and development programs
- Employee Assistance Program
