AddressAbout the business
With over 40 years of history, Aviso WA provide specialist general insurance advice and broking services to a diverse range of clients across Australia. We are dedicated to building and maintaining strong professional relationships with clients and insurers alike, allowing us to negotiate tailored coverage with competitive premiums to give our clients peace of mind.
About the Job
Following a period of sustained growth, we are seeking an experienced, customer focused individual to join the team as a Claims Consultant on a permanent full-time basis.
- Oversee the lodgement, policy coverage negotiation, and resolution of insurance claims in a timely and accurate manner.
- Ensure claims notes are clear and concise with all relevant documents filed accordingly.
- Client communication is at the forefront of all claim's interactions, ensuring the client is kept up to date on the progression of their claim.
- Managing own daily workflow and work towards achieving SLA’s and KPI’s.
- Ensure adequate employee coverage on phones whilst Claims Lead is not in the office to manage.
- Develop strong working relationships with Key Stakeholders, providing effective guidance on claims processes and requirements.
- Identify opportunities for continuous improvement within the Claims Team and contribute to projects to implement sustainable change.
About you
As the ideal candidate, you will be a confident and engaging individual looking to build your career in the Insurance Industry. In addition, you will bring with you:
- Demonstrated experience in a fast-paced, insurance claims environment, ideally with training experience.
- A tertiary, or Industry (i.e. ANZIIF) qualification within the business, management insurance/finance or education fields (preferable but not essential).
- Proficient with MS Office, Insight Broking System and other systems used by Aviso WA
- A vast general insurance background with an in-depth understanding around general insurance products, operational compliance requirements and claims management.
- The ability to build strong relationships across a range of internal stakeholders.
- Strong numeracy and literacy skills with the ability to analyse data and create insightful/useful reports for senior management.
- Excellent communication skills, proactive and highly motivated.
- Someone who takes their role seriously, but not themselves.
Why Us?
With over 40 years of experience, we pride ourselves on creating a collaborative and supportive workplace environment. In addition, we provide our team with:
- Paid leave for your Birthday each year.
- Paid volunteers leave each year.
- Access to a range of discounted insurance products.
- A broad range of internal and external training and development opportunities.
If you’re an enthusiastic insurance professional looking to build a career in Insurance Broking, click apply or email *******@avisowa.com.au and provide a copy of your CV today!
