Claims Management Officer

Who are we partnering with?

u&u is partnering with a large insurance company to recruit multiple Claims Management Officers. You will work Monday- Friday between the hours of 7am and 7pm , plus the occasional weekend (either Saturday or Sunday). You will work a total of 38 hours per week.

You will be available to start immediately and able to commit to a minimum of 3 months. There is the possibility the contract will be extended or become permanent beyond the initial 3-month period.

The Role:

In this role, you will be responsible for:

• Handling high volumes of inbound calls;
• Assessing information provided by the customer;
• Liaising with third parties and vendors;
• Providing excellent customer service;
• Using your initiative to solve problems;
• Being empathetic and remaining calm under pressure; and
• Ensuring quality and compliance at all times.

About You:

To be considered for this role, you will have:

• Previous experience in a call centre/ inbound environment will be highly regarded;
• Other customer service experience such as hospitality and retail may be considered;
• Excellent communication skills and ability to build rapport over the phone;
• Proactive attitude and a willingness to learn; and
• Comfortable using MS Office and picking up new IT systems quickly and efficiently.

As part of the onboarding process, you may be required to undertake background checks including a police check.

For more information, please contact Elly Blackburn on 07 3232 9176 quoting reference number 34344.

Please submit your resume in Word format only.