Claims Manager

When a natural disaster strikes, we stand strong for our customers and the community. Our Group is dedicated to making a significant impact on people's lives and the communities they call home. Few aspects of our business are as pivotal in making that impact as our Claims teams. They offer unwavering support and understanding to customers during some of their most challenging times, ensuring outcomes that set their lives back on a resilient and triumphant path.
Assisting customers from all our brands in rebuilding after a disaster is our top priority. It's not just an expectation; it's a defining moment for our customers and for us. This requires a unique individual - someone naturally empathetic, finding joy and pride in making a genuine difference, from the moment you start work each day.
What you'll do:

• Be the primary point of contact for customers facing property loss or damage.
• Provide case management, overseeing a portfolio of new and existing claims customers.
• Manage costs by collaborating with assessors and external vendors.
• Inform customers about their policy entitlements and explain the claims and repair processes when needed.

What you'll bring:

• A customer-centric mindset and a passion for helping people and making a difference.
• Previous customer service experience and a high level of computer literacy.
• High levels of self-motivation and a desire to contribute to a team environment.
• The ability to work from home - with an ergonomic setup, phone line, internet connection, computer/laptop, dual monitors, webcam, mouse, and a quiet workspace.

What we can offer you:

• Full Time Hours: 12-month contract with full-time hours from Monday to Friday.
• Competitive Salary: $73,300 per year inclusive of 11% superannuation.
• Milestone Payment: We will be offering milestone payments at 6 months & 12 months
• Flexible ways of working: We embrace a hybrid working model, meaning employees can balance their time between working in the office and from home.
• Purchase additional leave: Maybe you need to take some additional leave? Our people have the option to purchase additional annual leave where required.
• Employee Referral Bonus: We offer a $1000 referral bonus if you introduce a new permanent employee to Suncorp.
• A full list of employee benefits can be found here -

Training & Hybrid Working
These roles 37.5 hours per week across Monday to Friday for a period of 12 months. You will undergo 5 weeks comprehensive training to set you up for success.
Following training, we operate a hybrid working model which allows you to find a balance between working from home and working from the office, while delivering your best work.
To successfully work from home, you must have the following:

• Home phone line or VOIP connection
• Internet connection
• Dual screens, mouse and webcam
• Ergonomic set up with desk and chair in a quiet, private space
• Anti-Virus Software

Why you'll love working with us
We are proud to be part of the Group family, standing alongside some of Australia's most trusted names in insurance. Together, we share a commitment to simplify the complex and provide peace of mind to customers when it matters most. We strive to evolve and innovate in serving our community, offering exciting opportunities for your career growth. Whether guiding people through life's pivotal moments or providing support in times of need, you'll be fueled by our shared customer obsession and supported at every step of your journey.
If this sounds like the opportunity you have been looking for, apply today. For more information, please contact our delivery partners on 02 8223 9659.
At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved, and respected for their perspectives and contribution.
Advertised: 12 Jan 2024 E. Australia Standard Time
Applications close: 22 Jan 2024 E. Australia Standard Time
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