AddressWe are seeking a dynamic Claims Officer to join a leading insurance provider. The Claims officer plays a crucial role in overseeing the claims process, ensuring efficiency, accuracy, and excellent customer service. The ideal candidate will have a strong background in customer service and a passion for delivering outstanding results.
Client Details
Leading provider of insurance and roadside assistance services in Australia. With a commitment to delivering exceptional service and support members. Our client values work life balance and a positive culture, offering four days days work from home a week and extensive training.
Description
Join a vibrant team in Brisbane as a Claims Officer. You'll be instrumental in processing insurance claims with precision and care.
Responsibilities:
- Efficiently process insurance claims
- Provide compassionate support and guidance to customers throughout the claims process over the phone and email
- Collaborate with internal teams to gather necessary information for claim assessment.
- Conduct thorough investigations to determine claim validity, coverage, and settlement options.
- Maintain accurate records and documentation, ensuring confidentiality and compliance.
Profile
- Previous experience in insurance claims processing or related fields nice to have
- Strong customer service experience.
- Ability to communicate clearly and with empathy.
- Detail-oriented.
- Ability to work collaboratively in a team environment and adapt to changing priorities
- Exceptional problem-solving and decision-making abilities
Job Offer
- Competitive hourly rates
- Work from home four days a week after training ( 4-5 weeks)
- 3-6 month contract initially - opportunity to be extended or go perm
- Supportive team culture that values work life balance & progression
- Start date of Monday 20th May 2024
- Training on site in eight mile plains for 4 weeks
- Full time position
To apply online please click the 'Apply' button below to be contacted this week.
