Home Claims Officer

As a Home Claims Officer, your role will be central to Youi’s reputation and relationships.  You will play a crucial role in end-to-end service delivery of claims when our customers need us the most. 

By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure our Youi clients have a positive and memorable claims experience. 

In our busywork environment, no two days are the same. You'll be part of a team that thrives on challenges, celebrates successes, and values collaboration. If you are passionate about customer satisfaction, enjoy finding creative solutions in complex situations, and want to be part of a supportive and engaging team, we encourage you to apply now. 

Responsibilities: 

• Manage your own portfolio of claims 
• Help our customers in their time of need by processing their claims from start to finish 
• Problem solving on a daily basis to reach outcomes that work for both our clients and Youi 
• Be a direct point of contact for customers, service providers and Assessors to ensure the smooth processing of each claim within your portfolio 

 A bit about you: 

• Exceptional verbal and written communication skills, with the ability to effectively present and articulate information 
• Experience in administration, with high attention to detail 
• Strong problem-solving skills and sound decision-making capabilities 
• Familiarity with case or portfolio management is a plus 

What We Offer: 

• Monday - Friday role (no weekends)
• 22 Days Annual Leave, plus volunteer leave and Annual Salary Reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• Onsite Barber, Brow Bar and Massage
• Games Room and free use of the Youi Bicycle Fleet
• Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes
• Free Skin Checks, Flu Jabs and Wealth Mastery Sessions
• Onsite Car Detailing Service
• Discounted Insurance Products
• Great Work Life Balance with set start and finish times
• Casual Dress code 
• Free use of Olympic size Pool and Gym 
• End of Trip Facilities 

Don't tick every box? We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply. 

We would love the opportunity to get to know you better, but we know it works both ways. Get to know a little more about us at youi.com.au and click "APPLY NOW" to take that next step.