AddressGreat that you're thinking about a career with BSI!
Purpose of the position
As the face of BSI, the role of NDIS auditor is to work closely with BSI clients across Australia to help them improve their performance by assessing their management Systems and processes against This role requires audits to be conducted against the Commonwealth and State Disability and Human Services Standards such as NDIS. At the end of each assessment the auditor is required to compile an audit report and presents this to the client.
Key responsibilities and accountabilities
- Ensure that value is added to customers and their business/organisation through the assessment of their systems and processes against various Commonwealth and State Disability and Human Services Standards.
- Prepare audit reports and deliver findings to the auditee on the last day of the audit followed up by an auditor report within 5 business days. The audit report shall cover all relvant standard specific requirements including the evidence sighed, audit outcome and next steps to close out corrective action where appropriate.
- Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.
- Continually enhance & uphold the reputation and perception of BSI through excellent planning, delivery, report writing and day-to-day interactions with customers and other key stakeholders
- Demonstrate commercial acumen and real added value when feeding back to clients
- Continually demonstrate a professional and engaging approach whilst assessing clients
- Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team
- Establish and develop an effective partnership, which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction with clients in your portfolio.
- Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
- Plan/schedule workloads to make best use of own time and maximise revenue-earning activity.
- Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business and assist in the induction and coaching of new colleagues as requested.
- Maintain and enhance appropriate professional qualification status and CPD criteria in relevant disciplines.
- Be an active member of the Operational Delivery Team and proactively engage with peers and key stakeholders to ensure continual improvement, in line with the BSI standards of Assessor Excellence putting the customer first.
Key Results Areas
Customer Focus
Able to audit against the Disability and Human Services Standards and other management systems standards in across a wide range of organisations across Australia.
Able to solicit, interpret and use information about the Customer needs and expectations to add value.
Is recognised by the Customer as a sector expert; provides support and expertise to enable continual improvement.
A brand ambassador of BSI, taking pride in their role and delivering on commitments.
Operational Delivery
Organises work and executes to BSI's standard of excellence and takes responsibility for resolving unexpected issues.
Can proactively deal with issues through to resolution.
Able to communicate effectively with senior audiences, peers, stakeholders and customers to engage and motivate.
Delivers to all compliance requirements and BSI's standards of excellence.
Communication
Has clear & unambiguous communication style that avoids unnecessary jargon.
Is a credible and stimulating communicator, able to adapt their style to best serve the client's needs.
Creates a positive & engaging experience for clients, helping them to embed excellence.
Commercial Awareness
Can articulate to clients the findings from their audit and how improvements link to business performance.
Engages clients on their wider needs, offering suggestions for other BSI products and solutions.
Can qualify sales leads appropriately and pass on to relevant sales teams.
Understands the revenue impact from activities in which they are engaged / responsible.
Candidate Specification
Experience in auditing Management systems with relevant qualifications such as lead auditor and diploma in quality auditing.
Qualifications in Nursing and Behavior support would be advantageous.
Detailed understanding of the relevant Disability and Human Services standards, NDIS, their application, related legislation and regulatory requirements
Understanding and appreciation of human services sector and be able to cater to diverse group of service providers.
Demonstrates knowledge of how a business operates to ensure appropriate interpretation of management system standards.
Engaging & highly skilled communicator, able to convey clear messages in a compelling and coherent way.
Excellent presentation skills, able to present assessment findings professionally and effectively, often through formal stand-up presentation to a group of senior managers and Directors.
Ability to produce high quality professional reports at a rapid pace, explaining technical issues and demonstrating added value.
Proven administrative and organisational skills, with the ability to meet deadlines and manage customer expectations.
Strong emotional intelligence with the ability to adapt style to a variety of situations.
Effective relationship builder through a personable, consultative approach
Computer literate with experience of all basic Microsoft packages
Energy and commitment to undertake the role, which can be very demanding, working within different premises every day, being in front of the client and constantly on the move.
Travel across the Australia and the ability to spend a significant number of nights away from home.
Advocate of continuous professional development with the learning ability to keep up with changes to business, industry, management thinking and developing assessment styles.
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
