Client & Reservations Agent

Working in our open-space and vibrant city fringe office, the Client & Reservations Agent will support our retail adventure travel specialists in all aspects of their bookings.

Tired of the same old thing every day? You'll be talking Madagascar and Azerbaijan before lunch, and Morocco and Antarctica after.

Over the constant pressure of targets? Revel in your genuine love of travel and desire to deliver the best possible experience for your clients.

Your responsibilities may vary, but will include:

• Preparing and distributing confirmation kits
• Sending payment reminders, receipting payments & updating invoices/travel summaries
• Assisting with client enquiries after bookings have been confirmed
• Chasing invoices and paying suppliers
• Sourcing information as required
• Advising on and lodging all visa applications
• Updating and maintaining client and trip files
• Monitoring airline queues and dealing with schedule changes and ticket reissues
• Ensuring all necessary information has been included in bookings & PNR’s
• Looking after clients in consultants’ absence

You will have:

• Minimum of 2 years’ experience as a travel consultant
• The ability to multi-task and work to specific deadlines
• Exceptional written and spoken communication skills
• Great attention to detail
• Proficiency in the Microsoft Office suite
• Enthusiasm and the drive to go that extra mile
• A positive outlook with the ability to be proactive for the good of our clients and our team
• Knowledge of Galileo and CCTE