Client Service Consultant

Client Service Consultant

The Client Service Team supports our customers of our retail bank and will be the first point of contact for customers via live chat.

At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You’ll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes. 

As a Client Service Consultant, you will be responsible for understanding client needs about their financial products and services. You will demonstrate the ability to ask the right questions and find the right solutions for our customers via live chat and phone where required. This will include occasionally making outbound calls to our Clients, Advisors or Brokers. 

You will identify and escalate issues to supervisors including opportunities for improvement on our best practise guides and direct calls to the appropriate support teams. 

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

Our Banking and Financial Services Group recognizes the world is changing, and the way in which we do our work is changing too. If you join our team, you'll be empowered to work in the way that best suits you, whilst delivering for our clients, our business and our people. Whether it’s from home, in an office or a combination of both, our people work where it best suits them in Australia.

If you are looking for an opportunity to develop your career in a global organisation and join a dedicated and supportive team, apply today.

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. 

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

#LI-hybrid

A career at Macquarie means you’ll have the opportunity to develop new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at www.macquarie.com/careers