Client Service Coordinator

This is an exciting opportunity for a motivated, experienced Client Service Coordinator at our Melbourne centre

Relationships Australia Victoria (RAV) is a secular, community-based, not-for-profit organisation with no religious affiliations who have been providing services to the Victorian community for over 75 years.  Our vision is for “positive, respectful, safe and fulfilling relationships for all Australians”.  

The role

Reporting to the Centre Manager, your responsibilities will include the provision of an efficient, welcoming first point of contact for actual and potential clients and referrers. You will supervise the administrative team, including conducting performance planning reviews and development of workplans. 

You will ensure that the centre provides smooth and efficient administration operations and coordination for clinical staff. This position will take a lead role in the design and development of new projects and new systems, advising the manager on the implementation of all administration systems and processes at the centre. Well-developed technology skills also form part of this role, including using Dynamics CRM and SharePoint.

This position is based at our Melbourne Family Relationship centre (FRC) and is a permanent, full-time position including one evening shift per week. 

About you

• Certificate, Diploma or tertiary qualifications in administrative/secretarial studies or equivalent and several years’ experience in a busy administrative office environment.
• Highly developed general computer skills and computer literacy, MS office suite, CRM and the demonstrated capacity to efficiently learn IT new systems.
• Experience working in a strong customer/client focused environment and representing a professional image and standard.
• Ability to understand, implement and apply organisational policies, procedures and systems.
• Experience supervising an office and/or office staff, coordinating, supervising and developing a small team (advantageous).

We provide

• Competitive salary including meal/entertainment and salary packaging.
• Hybrid and flexible working arrangements to support work-life balance.
• Generous employment conditions and benefits including additional paid leave benefits - parental, study, personal and compassionate, flexible, family violence leave as well as paid ex-gratia leave between Christmas and New Year.
• Access to professional development and training including our Registered Training Organisation programs where we provide accredited and non-accredited courses.
• Best practice clinical supervision and support through a comprehensive Employee Assistance Program.
• Career progression opportunities internally across Melbourne Metropolitan and Regional Victoria centres.

The base salary range is $85k-$87k per annum.  

Apply

We encourage candidates to apply as soon as possible by sending their application and resume so we can progress to interviews.  You can view the position description for further information.  If you have a specific query contact Lisa Stockheim, Centre Manager Melbourne FRC, by phoning 0427 316 ***.

Applications close 5 March 2024. 

This is a readvertised role, previous applicants need not re-apply.

COVID-19 compliance

Candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption during their application process.

RAV is committed to building and supporting an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQA+ communities and people with disabilities. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them. All staff must undergo a National Police Check, International Police Check (if applicable) and Working with Children Check. RAV is a public benevolent institution.

Apply