Address
Salary- Delivering consistent and reliable Trade Finance transactions to key clients in line with their personalised service needs. Operating with a deep understanding of Client business and the products they operate in.
- Empowered decision makers taking ownership of transactions and enquires and leveraging Trade Product Operations & Processing Operations and Trade Core Operations to ensure service standards are fulfilled.
- Drive Country Model in line with the Target Operating Model for Client Operations for Trade Finance
- Together with the team manager, set up the Client Operations Team and implement Client value propositions for key clients in line with Target Operating Model.
- Meet Targets set on Query reduction, First Contact Resolution and Quick Kills.
- Handle escalated cases and ensure quick and satisfactory resolution
- Engage Product Operations & Processing Operations Team(s) for advisory of complex deals or based on requests from clients.
- Ensure queries are resolved within agreed standard TAT for key clients. Ensure escalation of overdue queries and complaints
- Performs tasks assigned to Client Operations Team accordingly to the laid down procedure and standard of service and ensure operations comply with:
- Generic Product Program and Country Product Addendum
- Money Laundering Prevention Procedures and report any suspicious activity to the Unit Money
- Laundering Prevention Officer and Line Manager
- Sanctions policy & procedures
- Group Policies / GDOI
- Legal & Compliance Policies
- Ensure handling of Queries/Complaints as per the Documental Operating Instructions manual, customer’s instructions and within the timeliness and accuracy standards specified.
- Ensure all referrals are accurately checked and responded correctly with the SLA and in compliance with statutory regulatory and internal operational instructions.
- End to End Ownership of all Client Service queries/complaints till resolution.
- Ensure prioritisation of clients from a processing standpoint to achieve targeted TAT for all their transactions.
- Obtain clients’ feedback and suggestions on service improvement.
- Foster strong internal and external client relationships. Understand their needs and provide tailored support
- Stay UpToDate with international Trade regulations and ensure compliance with legal Requirements
- Team Collaboration – Work closely with internal teams GBS, RMs, regional teams to ensure smooth execution of transitions
- Adhere to risk assessment protocols to mitigate financial and regulatory risks associated with Trade Operations
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Monitor the effective communication and implementation of regulatory changes
- Service the Exports commodity clients
- Acquire quotes from relevant countries for Letter of credit confirmation
- Organising pre-check of documents and advise rectifications
- Facilitate the routing of original documents to the booking location
- Advise the client on documents / transaction status
- Bank Guarantees
- Handle Standby LCs / Bank Guarantee Issuances under Syndicated and Bi-Lateral facilities
- In-depth knowledge of URDG 758 and ISP 98
- Charges Accrual and Billing
- Advise the client on the Guarantee / Standby LC status
- LC Issuances and Advising
- Receivable Services
- Borrowing Base Trade Loans
- Assist with managing WHT calculations each month on portfolio and trade loans.
- Build trusted partnership with clients at the daily transactional / operational level through
- Regular phone/email contacts with client contacts
- Proactive updates on outstanding issues
- Understanding client expectations and needs for quality Client Services
- Conduct and agree periodic service reviews with key clients
- Operational and Regulatory Reporting
- Be conscious of running costs and budgetary target.
- Client engagement – managing the end-to-end service experience for clients
- Providing the client with statements, invoices, billing statements, explaining to the client what
- Items on the statements are
- Promotes digitization - S2B channel
- Monitors client’s pending inquiries with timely updates in GEMS
- Competencies with EBBS, CERS, AMH, TradePort, TD, RCMS, STS and other cash and Trade applications on problem and enquiry resolutions with Returns, unable to execute, follow up on pending payments, ACH and RTGS clearing, non-receipt of payments, LC advising
- Reimbursement enquiry, LC payment status, etc
- Back-up for other team members
- Foster strong internal and external client relationships. Understand their needs and provide tailored support.
- Immediate escalation of all queries/complaints received from regulators.
- Ensure Set Control standards are adhered to and met.
- Continuous adherence to service CDOI and dissemination of relevant information to team.
- Proactive identification of risks and concerns including escalation to all relevant stakeholders
- Guidance on subject matter in case of queries from Branches, Product Operations and Processing
- Operations Teams and liaise with stakeholders and Group Client Operations Team.
- Monitor complaints and completion of corrective action.
- Support to effectively implement all operational, regulatory, and financial control measures and monitoring
- plans for compliance and control standard as per the defined Enterprise Risk Management Framework.
- Proactively communicate with the Business Unit Head and BRM on operational risk issues.
- Escalate significant events to Business Unit Head / BRM as appropriate. Support operations team pre/post
- audits and assurance reviews.
- Provide support on any regular and ad hoc tasks related to unit operational risk management assigned by
- BRM from time to time
- Embed the Group’s values and code of conduct. Develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes, and regulations among employees
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the [Australia CCIB Operations Trade Finance Team to achieve the outcomes set out in the Bank’s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Head and team members of CCIB operations
- BRM
- Group and Country Product
- Country Technology
- Front and Middle Office
- Other Operations Functions (HR, Finance, Legal & Compliance, LDU, CRC, CLMO)
- Audit and Investigations
- Clients
- Other Banks
- Vendors
- Bank Audit / Local Regulators
- Embed Here for good and Group’s brand and values ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
- Solid understanding in Documentary Credits, UCP600, URDG 758, ISP 98, LC Confirmations, Negotiations & Discounting, Standby LCs and Bank Guarantees
- Certified Documentary Credit Specialist preferred not mandatory
- Effective interpersonal and communication skills
- Questioning skills
- Good analytical and problem-solving skills
- Able to recognize basic styles of customer behaviour and how to adapt each style to create positive relationship
- Able to identify and manage both transactional and operational risks
- Ability to work under pressure
- Intermediate level Loans, Cash and Expert level Trade Finance product/process knowledge
- 7+ years of experience in Cash Operations and or Trade Finance Operations
- Adept at data collection, analysis and reporting
- Computer literate with the ability to learn new applications
- Cash and Payments Operations
- Trade Finance Operations
- Corporate Loans
- Business Governance and Support
- Data Collection, Analysis & Reporting
- Business Facilitation
- Manage Change
- Service Management and Delivery
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
- Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
